Fatimah Attawwab-Cherry
Queens Village,NY
Summary
Administrative and Field Support professional with 17+ years in high-volume utility and service operations. Experienced in workforce supervision, performance monitoring, audits, and safety-focused
Overview
18
18
years of professional experience
Work History
Assistant Director
Precise Center of Hope
Queens, New York
06.2020 - Current
- Coordinated logistics for events, managing venues, catering, and transportation efficiently.
- Developed engaging event themes and concepts to enhance attendee experience.
- Managed vendor relationships to ensure timely delivery of services and materials.
- Collaborated with NYPD community affairs to secure necessary event permits.
- Created detailed timelines and schedules to facilitate smooth operations on event day.
Gas Operations - Administrative Clerk
Consolidated Edison of New York
New York, New York
12.2013 - 01.2025
- Coordinated and scheduled service appointments between customers, licensed plumbers, and internal gas operations teams to ensure timely and compliant service delivery.
- Dispatched and routed field crews to customer job sites, prioritizing work orders, and optimizing daily schedules to meet operational demands.
- Served as a central point of communication between field crews, planners, auditors, and customers, to support smooth operations and issue resolution.
- Processed and triaged customer claims, service tags, and complaints, assigning cases to appropriate planners in accordance with company procedures.
- Monitored workflow status and updated records to ensure accuracy, accountability, and timely follow-up.
- Maintained detailed documentation through data entry and management of electronic and paper filing systems.
- Collaborated with planners, auditors, and stakeholders to support investigations, and customer resolutions.
- Provided administrative support in a fast-paced environment, improving workflow efficiency and office operations.
- Validated and processed weekly timesheets for operational employees and contractors, ensuring accuracy, timely submission, and compliance with company policies and payroll procedures.
Customer Field Representative
Consolidated Edison of New York
Brooklyn, New York
12.2007 - 04.2013
- Collected payments for overdue accounts through customer residence visits.
- Disconnected service until accounts were made current.
- Established payment arrangements for accounts in arrears.
- Read home meters for water, gas, and electricity.
- Inspected residences for gas leaks.
- Conducted atmospheric corrosion and asbestos inspections.
Education
Some College (No Degree) -
College of New Rochelle
Brooklyn, NYSarah J Hale
Brooklyn, NYSkills
- Microsoft Office Suite
- Team collaboration
- Customer service
- Attention to detail
- Billing and invoicing
- Client communication
Timeline
Assistant Director
Precise Center of Hope
06.2020 - Current
Gas Operations - Administrative Clerk
Consolidated Edison of New York
12.2013 - 01.2025
Customer Field Representative
Consolidated Edison of New York
12.2007 - 04.2013
Some College (No Degree) -
College of New Rochelle
Sarah J Hale