Patty Phangchat
Sterling,VA
Summary
Diligent Childcare Director with 2 years of experience directing enrichment activities, curriculum and caring for children in licensed childcare facility. Oversees staff and operations to meet Virginia licensing standards and contract requirements resulting in successful inspections and monitoring reviews. Cultivates safe and nurturing environment for children while maintaining profitability and business growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Director
Tiny City Academy
09.2023 - Current
- Maintained safety standards in the center, conducting regular inspections and implementing necessary improvements.
- Coordinated special events such as holiday celebrations or family nights, creating memorable experiences for children and their families.
- Oversaw daily administrative tasks such as managing attendance records, processing tuition payments, and maintaining student files in compliance with regulations.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Increased enrollment rates through targeted marketing efforts and community outreach initiatives.
- Developed strong relationships with families, providing support and addressing concerns promptly and professionally.
Drop-In Childcare Assistant
Department of Parks, Recreation and Community Services, Loudoun County Government
12.2022 - Current
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
Drop-In Childcare Supervisor
Department of Parks, Recreation and Community Services, Loudoun County Government
02.2023 - 09.2023
- Oversees drop in Kidkare programs and supervise staff in performance and responsibilities
- Plan, design and develop programs that meet the needs of the children
- Prioritize the health, safety, and customer service standards to all our external and internal customer
- Maintains helpful and professional communication with parents, site personnel, and staff in response to parent’s inquiries and requests.
Dispatcher
Washington flyer,Dulles Airport
10.2018 - 01.2020
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Increased customer satisfaction through timely communication and accurate drivers updates.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Handled incoming calls and emails from customers regarding issues with drivers.
Assistant Manager
Party City, Sterling
05.2015 - 09.2018
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Criminology, Law, and Society
George Mason University
05.2022
Associate of Science - General Studies
Northern Virginia Community College
06.2020
Skills
- Time management
- Organizational skills
- Admissions expertise
- Attention to detail
- Creative thinking
- Microsoft Office Suite
- Customer service
- Critical thinking
- Conflict resolution
- Data analysis
- Interviewing techniques
- Database Administration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
Certification
- Responding to Emergencies Adult and Pediatric First Aid/CPR/AED: issued by American Red Cross(Date Completed: 12/17/22)
- Virginia Preservice Training for Child Care Staff : issued by Penn State Better Kid Care Program (Date Completed: 09/08/23)
- Virginia Annual Health and Safety Update Training for Child Care Staff: issued by Penn State Better Kid Care Program (Date Completed: 09/09/23)
- Emergency Preparedness Training :issued by PRCS County of Loudoun (Date Completed: 09/13/23)
- Daily Health Observation(Health Screening for Child Care Professionals)issued by Virginia Department of Education (10/12/2023)
- Child Abuse and Neglect: Recognition And Reporting issued by Virginia Department of Education (10/15/2023)
- Medication Administration Training Program (MATCertificate) by Virginia Department of Education (12/8/2023)
Languages
Thai
Native or Bilingual
Timeline
Assistant Director
Tiny City Academy
09.2023 - Current
Drop-In Childcare Supervisor
Department of Parks, Recreation and Community Services, Loudoun County Government
02.2023 - 09.2023
Drop-In Childcare Assistant
Department of Parks, Recreation and Community Services, Loudoun County Government
12.2022 - Current
Dispatcher
Washington flyer,Dulles Airport
10.2018 - 01.2020
Assistant Manager
Party City, Sterling
05.2015 - 09.2018
Bachelor of Science - Criminology, Law, and Society
George Mason University
Associate of Science - General Studies
Northern Virginia Community College
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