Fatimah Berro
Dearborn,MI
Summary
Dedicated Biology bachelor’s student pursuing dental school, bringing strong communication, organization, teamwork, and time-management skills. Experienced in dental reception and assisting, including HIPAA compliance, patient coordination, insurance/billing support, and chairside assistance.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Lincoln Park Dentistry
02.2023 - Current
- Used Patterson Dental Eaglesoft software for daily front-desk and clinical coordination.
- Managed patient check-in and check-out workflows, including appointment confirmations and updates.
- Answered multi-line phones, scheduled/rescheduled appointments, and handled patient inquiries.
- Coordinated lab cases (create/track/communicate status) and ensured timely submissions/returns.
- Processed billing transactions and maintained accurate patient account records.
- Tracked and reconciled daily patient payments and insurance payments to support accurate collections.
- Verified dental insurance eligibility and benefits prior to appointments.
- Reviewed and explained pre-authorizations with patients; documented approvals/denials.
- Followed up on insurance claim status and resolved issues to support timely reimbursement.
- Tracked treatment plans and performed follow-ups to support case acceptance and continuity of care.
Dental Assistant
Dearborn Dentistry
10.2021 - Current
- Educated patients on oral hygiene practices, contributing to improved patient compliance and outcomes.
- Assisted the dentist during restorative procedures, root canal treatment, and extractions.
- Assisted chairside while completing periodontal charting.
- Changed patients’ orthodontic bands on a monthly schedule.
- Took diagnostic dental X-rays.
- Performed instrument sterilization and operatory disinfection to maintain infection-control standards.
- Took dental impressions for various cases.
- Poured dental models/casts and prepared lab cases for submission to external dental labs.
Cashier
Burlington
07.2021 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer balance throughout shifts.
- Collaborated with team members to ensure smooth store operations.
- Handled returns and exchanges while adhering to company policies.
- Organized clothes and other merchandise.
Courtesy Clerk
Kroger
03.2021 - 06.2021
- Assisted customers with inquiries and product location to enhance shopping experience.
- Bagged groceries efficiently while ensuring product integrity and customer satisfaction.
- Maintained cleanliness and organization of checkout areas to promote safety and accessibility.
- Organized shopping carts.,
Education
Bachelor of Science - Biology
Madonna University
Livonia, MI04.2028
No Degree - Biological Sciences
University of Michigan, Dearborn
Dearborn, MI12.2024
Associate of Arts -
Henry Ford College
Dearborn, MI12.2023
High School Diploma -
Dearborn High School
Dearborn, MI06.2022
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Payment processing
- Insurance verification
- Insurance billing
- HIPAA compliance
- Patient documentation
- Office opening and closing
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Elementary
Timeline
Dental Receptionist
Lincoln Park Dentistry
02.2023 - Current
Dental Assistant
Dearborn Dentistry
10.2021 - Current
Cashier
Burlington
07.2021 - 12.2021
Courtesy Clerk
Kroger
03.2021 - 06.2021
Bachelor of Science - Biology
Madonna University
No Degree - Biological Sciences
University of Michigan, Dearborn
Associate of Arts -
Henry Ford College
High School Diploma -
Dearborn High School