Fatimah Ferrell
Fort Worth,TX
Summary
Detail-oriented and dependable Claims Specialist with over a decade of experience in insurance claims processing and customer service. Skilled at handling multiple priorities with a positive, team-focused mindset. Proven ability to resolve complex issues efficiently while maintaining high levels of customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claims Specialist
Transamerica Life Insurance Company
Fort Worth, TX
11.2013 - Current
- - Investigate and process long-term care claims, ensuring compliance with company policy and legal guidelines.
- - Coordinate with clients and providers to set up payment accounts and manage benefit maximums.
- - Maintain accurate documentation and attach relevant information to claim files.
- - Resolve customer conflicts by reviewing policy coverage and collaborating with external parties.
- - Provide timely updates and policy change notifications to clients.
- - Utilize internal systems for efficient claims tracking and reporting.
Claims Customer Service Representative
Decision Support System
12.2012 - 11.2013
- - Followed up on unresolved customer issues and delivered efficient claim support.
- - Reviewed and adjusted customer coverage levels, ensuring satisfaction and accuracy.
- - Offered tailored advice and assistance based on client needs.
Customer Service Representative / Home Health Aide
Devine Home Healthcare
07.2007 - 01.2009
- - Delivered exceptional care and service to patients in a home health setting.
- - Addressed client concerns with empathy and professionalism, promoting a positive care experience.
- - Maintained accurate service records and supported staff coordination.
Education
High School Diploma - undefined
Fossil Ridge High School
Texas Real Estate License - undefined
Champions School of Real Estate
Plano, TXSkills
- - Claims Processing Systems
- - Insurance Form Review
- - Small Claims Payouts
- - Microsoft Outlook
- - Critical Thinking & Problem-Solving
- - Customer Relationship Management
- - Special Projects & Team Collaboration
Certification
- American Heart Association
- - CPR Certification (2021-03)
Timeline
Claims Specialist
Transamerica Life Insurance Company
11.2013 - Current
Claims Customer Service Representative
Decision Support System
12.2012 - 11.2013
Customer Service Representative / Home Health Aide
Devine Home Healthcare
07.2007 - 01.2009
High School Diploma - undefined
Fossil Ridge High School
Texas Real Estate License - undefined
Champions School of Real Estate