Fatimah Mohamed
Portland ,OR
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Source Navigator
ARIO
Portland, OR
11.2024 - Current
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Kept detailed records of all investigations conducted, ensuring accurate documentation was maintained for future reference or legal proceedings if necessary.
- Maintained fair-housing-related information according to HIPAA standards.
Interpreter Services Coordinator
IRCO
11.2018 - Current
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted spoken and written languages other than English and vice versa.
- Assisted foreign language-speaking clients with inquiries.
- Reviewed, edited and proofread translated documents for accuracy.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Cultural Navigator
AYCO
Portland, OR
02.2024 - 07.2024
- Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress.
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Promoted safe navigation in restricted visibility situations through proficient use of radar functions like target tracking and range scaling.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
CNA
Sapphire Getway
02.2021 - 08.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Educated patients and family members on best home care practices for healing and recovery.
- Documented patient information and care activities in electronic health record.
Caregiver, Special Needs
DHS Child Welfare
03.2019 - 08.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Recorded status and duties completed in logbooks for management.
- Scheduled daily and weekly care hours for client caseload.
- Provided compassionate and patient-focused care to cultivate well-being.
Receptionist
Accident And Injury Care
01.2017 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled office meetings and client appointments for staff teams.
Education
Associate of Science - Health Information Technology
Portland Community College
Portland, OR05.2024
High School Diploma -
Kennewick High School
Kennewick, WA06.2014
Skills
- Community Outreach Programs
- Behavioral Skills Development
- Safety and Risk Assessments
- Data Entry Software
- Scheduling and Appointment Setting
- Program Support
- PC Proficiency
- Verbal and Written Communication
- Strategic Planning
- Excellent People Skills
- Consecutive Translation
- three language fluent/Somali,Swahili,Bajuni
Certification
- Health Care Interpreter Certification
- PCW - Personal Care Worker
- HIPPA
Languages
Swahili
Native or Bilingual
Somali
Full Professional
Bajun
Native or Bilingual
Timeline
Health Source Navigator
ARIO
11.2024 - Current
Cultural Navigator
AYCO
02.2024 - 07.2024
CNA
Sapphire Getway
02.2021 - 08.2023
Caregiver, Special Needs
DHS Child Welfare
03.2019 - 08.2022
Interpreter Services Coordinator
IRCO
11.2018 - Current
Receptionist
Accident And Injury Care
01.2017 - 11.2018
Associate of Science - Health Information Technology
Portland Community College
High School Diploma -
Kennewick High School