Fatimah Santiago
Newark,NJ
Summary
Customer focused and dependable professional with experience providing exceptional service. Resolving customer concerns, maintaining positive relationship in a fast paced environment. Skilled in communication, conflict resolution, multitasking and work collaboratively with diverse teams. Committed to delivering a safe welcoming and professional experience for customers while supporting organizational goals.
Overview
19
19
years of professional experience
Work History
Mail Processing Clerk
United States Post Office
Kearny, NJ
09.2025 - Current
- Implemented organized mail management practices to ensure timely and accurate delivery.
- Oversaw and optimized mail processing machinery functions to ensure prompt handling of postal items.
- Conducted regular audits and updates of inventory for mailing supplies and equipment, supporting seamless distribution processes.
- Analyzed team dynamics and implemented strategies to improve workflow efficiency across operations.
Mail Processing Clerk
United States Post Office
Philadelphia, PA
02.2023 - 09.2026
- Sorted and organized mail for efficient processing and delivery.
- Operated mail processing machinery to ensure timely handling of postal items.
- Assisted in maintaining accurate inventory of mailing supplies and equipment.
- Collaborated with team members to streamline workflow and improve operational efficiency.
Mail Processing Clerk
United States Post Office
Kearny, NJ
11.2020 - 02.2024
- Monitored quality control standards during mail sorting operations.
- Implemented safety protocols while handling hazardous materials within the facility.
- Trained new hires on basic mail processing procedures and equipment usage.
- Adapted quickly to changes in processes, ensuring consistent service delivery standards.
Sales Specialist
Optimum
Newark, NJ
01.2019 - 11.2020
- Developed and implemented tailored sales strategies to enhance customer engagement.
- Analyzed market trends to identify new sales opportunities and drive product adoption.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Trained and mentored junior sales staff, fostering a culture of continuous improvement.
Retention Specialist
DISH
Roseland, NJ
09.2018 - 12.2019
- Developed and implemented customer retention strategies to enhance loyalty and satisfaction.
- Analyzed customer feedback to identify trends and areas for improvement in service delivery.
- Collaborated with cross-functional teams to resolve customer issues and streamline processes.
- Conducted training sessions for new team members on effective retention techniques and tools.
Dollar General
Assistant Store Manager
Roselle, NJ
03.2018 - 09.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Front End Supervisor
Lowes Home Improvment
Union, NJ
03.2015 - 03.2018
- Supervised daily front-end operations, ensuring optimal customer service and operational efficiency.
- Trained and mentored team members on best practices in customer engagement and sales techniques.
- Monitored inventory levels, coordinating with stock team to maintain product availability and presentation standards.
- Implemented process improvements that enhanced checkout speed and reduced customer wait times.
- Developed staff schedules to align with peak business hours, optimizing labor efficiency and coverage.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the store.
- Conducted performance evaluations, providing constructive feedback to promote team development and accountability.
- Collaborated with management to create promotional displays, increasing visibility of high-margin products and driving sales growth.
Customer Service Representative
Lowes Home Improvment
Union, NJ
09.2010 - 03.2015
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Assisted in product selection, providing knowledgeable recommendations to enhance shopping experience.
- Processed transactions accurately using POS systems, maintaining financial integrity.
- Trained new team members on customer service protocols and company policies.
Pricing Coordinator
Lowes Home Improvment
Union, NJ
03.2008 - 09.2010
- Analyzed pricing data to optimize product positioning and enhance competitiveness.
- Developed and implemented pricing strategies to drive revenue growth across product categories.
- Collaborated with cross-functional teams to ensure alignment on promotional pricing initiatives.
- Led training sessions for staff on pricing tools and systems, improving team efficiency and accuracy.
- Conducted regular audits of price files to maintain consistency and compliance with company standards.
- Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
Education
No Degree - Criminal Justice
Essex County College
Newark, NJHigh School Diploma -
Central High Scool
Newark, NJ06-2007
Skills
- Critical thinking abilities
- Attention to detail
- Workplace safety
- Self-directed work
- Accurate data entry
- Managed high-volume customer interactions
- Supported over 100 customers daily
- Efficient transaction management
- Proficient in Microsoft Office
- Effective time management
- Sales and ticketing operations
- Effective communication
Timeline
Mail Processing Clerk
United States Post Office
09.2025 - Current
Mail Processing Clerk
United States Post Office
02.2023 - 09.2026
Mail Processing Clerk
United States Post Office
11.2020 - 02.2024
Sales Specialist
Optimum
01.2019 - 11.2020
Retention Specialist
DISH
09.2018 - 12.2019
Dollar General
Assistant Store Manager
03.2018 - 09.2018
Front End Supervisor
Lowes Home Improvment
03.2015 - 03.2018
Customer Service Representative
Lowes Home Improvment
09.2010 - 03.2015
Pricing Coordinator
Lowes Home Improvment
03.2008 - 09.2010
No Degree - Criminal Justice
Essex County College
High School Diploma -
Central High Scool