Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Fatima L Garcia Rodríguez

Fatima L Garcia Rodríguez

Wimauma,FL

Summary

Dynamic sales associate with a proven track record at Southshore Tires and Auto Center, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in inventory management and fostering relationships, contributing to increased customer loyalty and repeat business.

Overview

3
3
years of professional experience

Work History

Sales Associate

Southshore Tires and Auto Center
09.2024 - 03.2025
  • Managed cash transactions with precision, following company policies.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decision.

Interpreter Volunteer

Wendys Fast Food
11.2021 - 05.2024
  • Ensured proper understanding of legal matters for non-English speaking clients through accurate court interpreting services.
  • Streamlined the immigration process for newcomers by assisting with document translations, expediting the completion of necessary paperwork.
  • Facilitated positive parent-teacher conferences by providing real-time interpretations, fostering stronger relationships with non-English speaking families.
  • Provided critical support during emergency situations by interpreting essential information for first responders and those affected.
  • Served as a reliable interpreter at conferences, enabling meaningful connections among attendees from diverse backgrounds and cultures.
  • Aided social service agencies in delivering vital resources to non-English speaking clients through accurate translation of forms, brochures, and instructions.
  • Ensured accurate understanding of complex technical jargon for industry professionals during meetings and workshops through precise interpreting skills.
  • Assisted law enforcement officers when interacting with non-English speakers, ensuring proper comprehension of rights and responsibilities during investigative processes.

Education

Sumner High School
Riverview, FL
05.2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Stocking and receiving
  • Cash register operation

Timeline

Sales Associate

Southshore Tires and Auto Center
09.2024 - 03.2025

Interpreter Volunteer

Wendys Fast Food
11.2021 - 05.2024

Sumner High School

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