Fatima Oliver
Process Improvement Expert
Raleigh,NC
Summary
Results-oriented professional with extensive experience in Lean Six Sigma process improvement, healthcare operations, and program management. Expertise includes process optimization, pharmacy transitions, research coordination, and community outreach. Lean Six Sigma Black Belt certification enhances capabilities in business process mapping, training, and employee development, delivering measurable improvements in efficiency and customer experience.
Overview
15
15
years of professional experience
4
4
Certification
Work History
Lean Analyst
CHG Healthcare
07.2024 - Current
- Identified process inefficiencies, recommending actionable improvements for enhanced performance.
- Boosted productivity using Lean Six Sigma methodologies and continuous improvement initiatives.
- Collaborated with teams to implement process changes, improving overall operational efficiency.
- Facilitated Lean courses, coaching students through their Lean certification programs.
- Conducted root cause analysis to resolve recurring issues and propose effective solutions.
- Presented findings and recommendations to stakeholders using data visualization tools.
Project/Program Manager
BlueCross NC
05.2021 - 05.2024
- Streamlined workflows and increased efficiency through process improvements.
- Enhanced team collaboration by facilitating cross-departmental communication and issue resolution.
- Optimized project outcomes using project management methodologies for planning and tracking.
- Led enterprise-wide improvement events, advancing continuous improvement initiatives.
- Oversaw Lean/Six Sigma Program at the Center of Excellence.
- Educated contributors in process mapping, managing Visio repository efficiently.
Research Program Manager
UNC Pembroke
09.2019 - 05.2022
- Enhanced diversity in research teams by recruiting underrepresented minority candidates.
- Tracked student progress to ensure alignment with academic and research objectives.
- Organized and led workshops and seminars for RISE Fellows training.
- Supported budget management and facilitated grant report submissions.
- Cultivated external and internal relationships to strengthen program collaborations.
- Executed HR tasks including recruitment, eVerify processing, and payroll documentation.
Pharmacy Transition Specialist
UNC Health Care
03.2018 - 09.2019
- Enhanced patient access to medications through effective pharmacy resource coordination.
- Collaborated with clinical teams to secure prior authorizations and financial assistance.
- Maintained an accurate database for patient and assistance program information.
- Streamlined processes by documenting clinical and financial information for patients.
- Utilized knowledge of ICD-10 codes to support patient financial needs.
Certified Pharmacy Technician
Walmart
01.2017 - 06.2018
- Enhanced patient outcomes by optimizing medication therapies with healthcare professionals.
- Increased dispensing efficiency and accuracy through implemented workflow improvements.
- Promoted patient safety by monitoring prescriptions for potential drug interactions.
- Boosted team proficiency in pharmacy technology by leading software training sessions.
Certified Pharmacy Technician
CVS Pharmacy
11.2010 - 12.2016
- Ensured medication accuracy and compliance with pharmacy regulations during dispensing.
- Maintained optimal stock levels, reducing waste through effective inventory management.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on pharmacy protocols to ensure operational consistency and efficiency.
Education
MBA - Healthcare Administration
University of North Carolina At Pembroke
Pembroke, NC12-2021
Bachelor of Science - Biology
Fayetteville State University
Fayetteville, North Carolina, NC05-2015
Skills
- Training and mentoring
- Lean and Six Sigma
- Data analysis
- Workflow optimization
- Managing operations
- Relationship building
- Critical thinking
- Process documentation
- Microsoft suit expert
Certification
- Certified Six Sigma Black Belt (CSSBB), ASQ and AIGPE
- Certified Lean Six Sigma Green Belt (CLSSGB), AIGPE
- Certified Lean Practitioner, BlueCross NC
- Lean Six Sigma Yellow Belt, UNC Healthcare
Timeline
Lean Analyst
CHG Healthcare
07.2024 - Current
Project/Program Manager
BlueCross NC
05.2021 - 05.2024
Research Program Manager
UNC Pembroke
09.2019 - 05.2022
Pharmacy Transition Specialist
UNC Health Care
03.2018 - 09.2019
Certified Pharmacy Technician
Walmart
01.2017 - 06.2018
Certified Pharmacy Technician
CVS Pharmacy
11.2010 - 12.2016
MBA - Healthcare Administration
University of North Carolina At Pembroke
Bachelor of Science - Biology
Fayetteville State University