Fatimata Diallo
Blacklick
Summary
Senior Account Manager with over 7 years of experience excelling in high-stakes environments, such as Discover and Cambium Assessment. Proficient in driving revenue growth, exemplified by a 40% increase at Discover through strategic account management and persuasive deal negotiations. Skilled in multitasking and team building, with a strong foundation in maintaining high levels of client satisfaction and operational efficiency. Discover | Senior Account Manager | New Albany, Ohio Oct 2022 - May 2024 Drove results-oriented strategies, increasing revenue by 40% Applied enthusiastic approach to cultivate strong client relationships Utilized persuasive communication to negotiate profitable deals. Showcased authoritative knowledge in account management, gaining trust of key clients.
Overview
7
7
years of professional experience
Work History
Senior Account Manager
Discover
New Albany, Ohio
10.2022 - 05.2024
- Drove results-oriented strategies, increasing revenue by 40%
- Applied enthusiastic approach to cultivate strong client relationships
- Utilized persuasive communication to negotiate profitable deals
- Showcased authoritative knowledge in account management, gaining trust of key clients
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Consistently ranked in the top 10% within the collections department, specifically placed between 1st and 20th out of 250 employees.
- Recipient of the Winter Winnings Award for excelling in all performance metrics.
- Hosted team meetings with approval and support from team lead.
- Responsible for sending out team emails and generating team reports.
- Awarded Bravo Points by department managers for exceptional performance.
Call Center Representative
Cambium Assessment
Columbus, OH
02.2022 - 09.2022
- Monitored project progress and quickly addressed problems to complete testing on schedule
- Designed and updated test cases to complete consistent manual tests
- Data Entry
- Reviewed Standardized testing for K-12
Customer Service Representative
Ohio Health
Dublin, OH
02.2021 - 05.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Documented conversations with customers to track requests, problems and solutions
- Scheduled patients appointments
COVID Safety
Limited Brands Inc.
Reynoldsburg, OH
11.2020 - 01.2021
- Supervised safety audits and oversaw investigations into plant quality issues
- Acted as site liaison to promote proper hygiene, social distancing and other preventive practices
- Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness
- Liaised with the supervisor to review cases and improve care
Assistant
JD Luxury Designs
Columbus, OH
02.2017 - 10.2019
- Set up and maintain physical and electronic filing systems to maintain organizational efficiency
- Produced and distributed memos, newsletters, email updates and other forms of communication
- Handled data entry tasks with high levels of speed and accuracy
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management
Education
Bachelor's of Science - Information Technology
Miami University
05.2025
Skills
- Goal-oriented (Expert)
- Procedures (Expert)
- Active listening (Expert)
- Team building (Expert)
- Communication (Expert)
- Multi-line telephone skills (Expert)
- Excellent negotiation skills (Expert)
- Delinquent account management(Expert)
- Conflict resolution techniques(Expert)
Languages
- English (Expert) French (Expert)
- Fulani (Expert) wolof (Expert)
Timeline
Senior Account Manager
Discover
10.2022 - 05.2024
Call Center Representative
Cambium Assessment
02.2022 - 09.2022
Customer Service Representative
Ohio Health
02.2021 - 05.2021
COVID Safety
Limited Brands Inc.
11.2020 - 01.2021
Assistant
JD Luxury Designs
02.2017 - 10.2019
Bachelor's of Science - Information Technology
Miami University
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