Fatima Zohra Lebbar

Organize digital files and documents

Manage shared mailbox and respond to emails

Take meeting notes and keep records updated

Support team with simple online tasks

Checked and replied to customer or team emails daily

Sent reminders or follow-up emails

Supervise and support front-line sales associates to meet daily goals

Provide excellent customer service and assist clients with banking needs

Train new team members on sales processes and bank procedures

Help resolve customer issues or escalate concerns when needed

Monitor branch sales activities and suggest improvements

Assist with opening accounts, processing transactions, and promoting services

Maintain accurate records and ensure compliance with bank policies

Assist customers with opening accounts and basic banking services

Promote bank products like savings accounts, credit cards, and loans

Provide excellent customer service in person and over the phone

Process deposits, withdrawals, and other transactions accurately

Help customers understand digital banking tools

Meet daily and monthly sales goals set by the branch

Keep records updated and follow bank policies

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Greet and assist customers with locating products and making purchases

Keep shelves stocked, organized, and clean

Operate cash register and handle returns or exchanges

Support team in meeting daily sales and store appearance goals

Answer customer questions and provide friendly service

Help with pricing, tagging, and setting up displays

Greet customers and assist with product selection

Stock shelves, organize merchandise, and maintain clean displays

Operate cash register and handle sales transactions

Provide friendly and helpful customer service

Help with pricing, tagging, and inventory counts

Support the team in achieving sales goals and store standards