Fatirah Copeland
Middletown,United States
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Delivery Driver
Amazon
Swedesboro, NJ
10.2024 - 06.2025
- Delivered customer packages on assigned routes, contributing to timely service in New Jersey.
- Ensured on-time delivery of customer packages, enhancing overall satisfaction.
- Delivered packages efficiently across assigned routes.
- Navigated using GPS to ensure timely deliveries.
- Maintained vehicle cleanliness and performed routine inspections.
Server
Waffle House
Middletown, DE
02.2024 - 07.2024
- I took customers' orders, served them food/drinks of their choice and finished by ringing them up at the register.
- I also did side duties of Removed used dishes and utensils from tables to prepare for next guests, Regularly swept floors to ensure a tidy environment for patrons, and Washed and sanitized dishes to meet health standards.
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and kitchen.
Stower
Amazon Warehouse
Middletown, DE
10.2023 - 11.2023
- Executed stowing operations to ensure efficient placement of items in designated locations.
- Stowed items in designated locations to maintain organization.
- Organized and sorted inventory in designated storage areas.
- Operated handheld scanners to track and locate products efficiently.
- Collaborated with team members to maintain a clean and safe workspace.
OGP
Walmart
Delaware
02.2023 - 05.2023
- Collected grocery items for online orders at Walmart.
- Gathered food items from store shelves for online order pickups.
- Transferred prepared orders to designated area for customer collection.
Line Cook
Subway restaurant
Richmond, VA
09.2021 - 12.2021
- I prepared sandwiches for customers and processed their payments.
- Prepared fresh ingredients for sandwiches and salads daily.
- Maintained cleanliness and organization of food preparation areas.
- Assisted customers with sandwich customization and order accuracy.
Line Cook/Prep Cook
Main Event
Delaware
02.2021 - 07.2021
- Distributed food to customers at The Main Event, ensuring timely service.
- I also rang customers up for food they ordered.
- My Assisted with various tasks as needed to maintain a clean environment. were cleaning dishes and trays that needed to be cleaned.
Cook/Prep
honeygrow
Newark, DE
08.2020 - 01.2021
- I prepared food for customers' order.
- Cut fresh fruit and vegetables for meal preparation.
- Collaborated with team to clean work area thoroughly at end of shift.
Sales Associate
Journeys
Wilmington, DE
11.2019 - 12.2019
- Assisted customers on the sales floor, completed customer sales transactions, and stocked shoes on shelves in the back.
- Assisted customers in selecting footwear and accessories to enhance their shopping experience.
- Maintained product displays to ensure an appealing and organized store environment.
- Processed customer transactions accurately using point-of-sale systems.
Education
Criminal Justice - Some college
J Sargeant Reynolds Community College
Richmond, VAHealth Information Technology - Career pathway
Hodgson (Paul M.) Vocational Technical High School
United StatesSkills
- Delivery coordination
- Route optimization
- Customer service
- Customer communication
- Time management
- Teamwork
- Critical thinking
- Active listening
- Empathy
- Workday
Certification
- Medical Billing Certification, 06/01/21, Present
- Driver's License, 02/01/24, 11/30/31
- Alcohol Beverage Control (ABC) license, 12/01/24, 12/31/28
- TIPS Class D
Additional Information
I have studied Health Information Technology (medical billing) at Hodgson since the end of my ninth grade year. I have trained in leading about ICD 10 coding, CPT coding, Medical terminology, workplace skills including: scheduling patient appointments, labeling and filling patient charts, EHR data entry and charge entry.
Languages
English
Personal Information
Willing To Relocate: Anywhere
Timeline
Delivery Driver
Amazon
10.2024 - 06.2025
Server
Waffle House
02.2024 - 07.2024
Stower
Amazon Warehouse
10.2023 - 11.2023
OGP
Walmart
02.2023 - 05.2023
Line Cook
Subway restaurant
09.2021 - 12.2021
Line Cook/Prep Cook
Main Event
02.2021 - 07.2021
Cook/Prep
honeygrow
08.2020 - 01.2021
Sales Associate
Journeys
11.2019 - 12.2019
Criminal Justice - Some college
J Sargeant Reynolds Community College
Health Information Technology - Career pathway
Hodgson (Paul M.) Vocational Technical High School