Fatjona Shala
Stony Point
Summary
Dynamic employee with a proven track record at Rougehewlett, enhancing operational efficiency and customer satisfaction. Skilled in team leadership and decision-making, I developed strategic initiatives that fostered loyalty and retention. My attention to detail and strong customer service skills drove performance improvements and built lasting client relationships.
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
5
5
years of professional experience
Work History
Manager
Rougehewlett
Hewlett, NY
11.2019 - 04.2025
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to improve customer satisfaction and retention.
- Mentored staff, fostering a culture of continuous improvement and professional growth.
- Analyzed performance data to identify trends and drive informed decision-making.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Trained new staff on operational procedures and customer service standards to ensure consistency.
- Developed strong relationships with clients, promoting bank products and services to meet financial needs.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented training programs for staff to enhance skills and improve performance.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Education
Associate of Science - Business
Rockland Community College
Suffern, NY05-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Relationship building
- Clear communication
- Phone etiquette
- Positive
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Manager
Rougehewlett
11.2019 - 04.2025
Associate of Science - Business
Rockland Community College