Fatma Abdellah
Mays Landing,NJ
Summary
Versatile leader with a track record of enhancing customer satisfaction and team performance at Brew Berry Cafe. Excelled in problem-solving and employee retention, boosting staff morale and efficiency. Demonstrated prowess in customer service management and classroom engagement, contributing to significant organizational improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manger
Brew Berry Cafe
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Teacher
Islamic Academy of South Jersey
08.2021 - 06.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
Crew Manger
McDonald's
08.2015 - 01.2021
- Conducted regular audits of cash handling practices, minimizing discrepancies and reducing risk of theft or fraud.
- Increased sales through targeted upselling techniques and staff incentives for achieving goals.
- Collaborated with other managers on regional promotions and marketing strategies to drive sales growth.
- Managed inventory levels to minimize waste and ensure availability of popular menu items.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
V
Education
Associate of Science - Criminal Justice
Atlantic Cape Community College
Mays Landing, NJ12-2022
Skills
- Customer service
- Classroom management
- Health and safety
- Problem-solving
- Customer service management
- Employee retention
- Motivating students
- Training and mentoring
Accomplishments
- Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
- Data Organization - Organized scores of over 80 students into online database for parents' immediate access.
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Emergency Care & Safety Institute Certifications.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Store Manger
Brew Berry Cafe
07.2024 - Current
Teacher
Islamic Academy of South Jersey
08.2021 - 06.2023
Crew Manger
McDonald's
08.2015 - 01.2021
V
- ServSafe Food Handler Certification - National Restaurant Association.
- Emergency Care & Safety Institute Certifications.
Associate of Science - Criminal Justice
Atlantic Cape Community College
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