FATMA HAZALY
Covington,Washington
Summary
Reliable and customer focused individual able to be self-directed or work in a team environment to provide attentive care to patients and meet company goals. Over a decade of direct and indirect service, eager to utilize my medical training and experience navigating complex policies and procedures as a Medical Billing and Insurance Specialist.
Overview
14
14
years of professional experience
Work History
Department Coordinator
Sole Source Medical
01.2022 - Current
- Creating reports outlining the progress of various projects which have improved visibility within the department.
- Worked directly with OR charged to complete deep technical hospital inspections and cleanings throughout the OR suites, Sterile Processing and Decon departments.
- Deep cleaning exterior/interior surfaces of SPD/Decon equipment like Autoclaves, Autoclave carts, Cart washers, Decontam washers, Ultrasonics, Sterile storage carts
. - Thoroughly removing bioburden from the interior components of OR tables, Stretchers/Gurneys, L&D, CV/IR.
- Service case cart refurbishment and Caster program.
- Service operating room tables at different facilities throughout the country every year.
- Coordinating communication between departments to ensure smooth workflow process.
- Modeling supportive leadership qualities, motivating staff to achieve department goals and promote staff participation which helped to increase team building.
- Balancing workloads to meet targets without overtaxing employees resulting in employee retention.
- Effectively communicating with other supervisors, combining group efforts to achieve goals thus expanding company’s revenue.
Warehouse Associate
Amazon
04.2020 - 06.2022
- Organized warehouse space by rearranging products on shelves, racks, and bins according to size, weight, type, and other specifications.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately which increased costumer satisfaction.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Received deliveries, scanned packages, and updated orders in internal database.
- Used scanners to track parcel information, condition, or receipt.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders which decreased delivery errors.
Marketing Assistant
Lokisale Farmers Support Center
01.2010 - 02.2019
- Increased brand awareness by implementing targeted marketing campaigns.
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Customer care
- Helped sales and marketing meet business objective through customer advocacy program and initiatives.
Education
Associate of Applied Science - Medical Billing And Coding
Pierce College
Puyallup, WA12.2023
Diploma - Administrative Assistant Medical Office
Pierce College
Puyallup, WA12.2023
Diploma - Certificate in Integrated Business Technology
Pierce College
Puyallup, WA12.2023
Skills
- Medical billing and coding procedures including CPT, ICD-10-CM, and HCPCS
- Insurance billing, coding, and processing procedures
- Medical forms, referral management, electronic health records
- Medical office procedures and HIPAA requirements
- Human anatomy and medical terminology
- MOS including Word, Access, Excel, PowerPoint, and Outlook
- Accounting, database and records management
- Planning and time management, process improvement
- Pleasant and professional phone voice, self-motivated
- Extensive experience working remotely and meeting deadlines
- Teamwork including remote teams
- Pleasant and professional phone voice, self-motivated
- Extensive experience working remotely and meeting deadlines
- Teamwork including remote teams
Languages
Swahili
Full Professional
Timeline
Department Coordinator
Sole Source Medical
01.2022 - Current
Warehouse Associate
Amazon
04.2020 - 06.2022
Marketing Assistant
Lokisale Farmers Support Center
01.2010 - 02.2019
Associate of Applied Science - Medical Billing And Coding
Pierce College
Diploma - Administrative Assistant Medical Office
Pierce College
Diploma - Certificate in Integrated Business Technology
Pierce College
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