Fatmata Jusu
Taunton,MA
Summary
Proven Executive Assistant with a track record of enhancing the efficiency of Victory Services through expert scheduling and meticulous office administration. Skilled in Microsoft Office and characterized by exceptional customer service orientation, I excel in transforming challenges into solutions, evidenced by a significant improvement in executive productivity.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Orange Sierra Leone HQ
Freetown, Sierra Leone
08.2018 - 12.2021
- Provided support to management staff in regards to data entry processes.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Followed data program techniques and procedures to maintain data entry requirements.
- Determined appropriate databases for completed documents and transferred files electronically.
- Maintained data entry requirements by following data program techniques and procedures.
- Maintained database by entering new updated customer and account information.
Executive Assistant
Victory Services
Brockton, MA
12.2021 - 04.2022
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Handled confidential information with discretion and integrity.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Managed all aspects of catering needs for special events hosted by the organization.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Customer Service Representative
Signature Flight Support
Boston, MA
02.2022 - 05.2024
- Managed company calendar, scheduled and arranged meetings, conferences, and travel.
- Prepared communication such as memos, emails, invoice reports and other correspondences.
- Received incoming calls in a professional and courteous manner.
- Took inventory of office equipment and supplies.
- Performed office management tasks.
- Developed and maintained filing systems, both electronic and paper.
- Prepared expense reports, managed executive budgets, and reconciled corporate credit card statements.
- Coordinated and planned events, such as staff meetings, conferences, among other special events.
Communications Specialist
TeamLogic IT
Sacramento, CA
07.2024 - Current
- Coached client representatives in effective communication with public or employees.
- Communications specialists shape and manage the corporate communication strategy, ensuring that information is consistent, clear and effective.
- They oversee content creation, manage media relations and develop external and internal communication campaigns.
- Organizing and executing events, managing logistics, and coordinating communication with stakeholders.
- Engaging with supporting internal communication initiatives to keep staff informed about organizational new updates
Education
Bachelor of Arts - Communication & Information Studies
Fourah Bay College, University of Sierra Leone
Sierra Leone12-2018
Associate Degree -
Fourah Bay College, University of Sierra Leone
Freetown10-2012
Skills
- Microsoft Office/Excel
- Scheduling
- Customer Service-oriented
- Data Entry
- Articulate and well-spoken
- Office administration
- Executive support
- Active listening
- Microsoft Word
Timeline
Communications Specialist
TeamLogic IT
07.2024 - Current
Customer Service Representative
Signature Flight Support
02.2022 - 05.2024
Executive Assistant
Victory Services
12.2021 - 04.2022
Data Entry Clerk
Orange Sierra Leone HQ
08.2018 - 12.2021
Bachelor of Arts - Communication & Information Studies
Fourah Bay College, University of Sierra Leone
Associate Degree -
Fourah Bay College, University of Sierra Leone
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