Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
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Fatmeh Elhousseini

DEARBORN HEIGHTS,MI

Summary

Experienced Pharmacy Technician with strong customer service skills, and a solid background in managing operations. Proficient in handling medication dispensing, inventory management, endorsing HIPAA laws and providing exceptional care to patients. Demonstrated leadership and team coordination abilities from previous managerial roles, ensuring smooth pharmacy operations and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
Canton, Michigan
03.2024 - Current
  • Managed inventory for 700+ behind-the-counter and over-the-counter medications, ordered medications to meet patient demand, and conducted daily stock checks.
  • Carefully and accurately filled prescriptions, as well as preparing labels for over 600 orders daily.
  • Communicate and serve over 500 patients daily by taking prescriptions, processing insurance claims, billing insurance, and addressing all patient concerns, as well as questions.
  • Respect patients' privacy by maintaining strict confidentiality and endorsing all HIPAA laws.
  • Maintain a clean and organized pharmacy to meet safety and regulatory standards.
  • Communicate with pharmacists daily regarding patient care, clinical duties, drug interactions, and consultations.
  • Assisted patients in scheduling vaccination appointments, provided patients with information regarding vaccinations, verified background health information, eligibility, and consent forms.
  • Handled both insurance claim processing and billing inquiries, ensuring consistent customer satisfaction.
  • Proficient in managing and documenting controlled substances in compliance with federal and state laws.

Manager

Dinoland
Dearborn Heights, Michigan
05.2023 - 02.2024
  • Supervised daily observations to maintain a safe and welcoming environment for children of all ages.
  • Helped set up and design new play areas.
  • Communicated with parents regarding their child's progress and behavior.
  • Planned, supervised, and hosted fun school trips and over 10 daily birthday parties while engaging children in educational activities.
  • Managed a team of 20+ staff members, including training and scheduling.
  • Ensured compliance with local regulations, licensing requirements, and audits.
  • Performed daily checks on inventory and restocks.
  • Managed the cash drawer, including making change, processing credit and debit card transactions, and completing nightly cash-out reports.
  • Secured the store at closing by following safety and security protocols, ensuring that money and valuable items were properly stored overnight.

Bakery Assistant

Dearborn Fresh Supermarket
Dearborn Heights, Michigan
08.2022 - 02.2023
  • Maintained a clean and organized bakery area, ensuring all tools and equipment were sanitized.
  • Operated cash register accurately when processing customer payments.
  • Independently operate all aspects of the bakery, from baking a wide range of products, to managing customer orders and inquiries.
  • Labeled bakery products with prices, ingredients, and allergen information.
  • Managed daily bakery operations, including baking, inventory, ordering supplies, and maintaining the cleanliness of the premises.
  • Oversaw marketing strategies such as social media promotions, flyers, and participating in local events to increase brand visibility.
  • Ensured compliance with local health and safety regulations, and maintained food safety standards throughout all baking processes.
  • Handled all financial aspects, including setting product prices, tracking sales, managing costs, and preparing taxes.

Education

Some College (No Degree) - Biology

College of Staten Island
New York, NY

Skills

  • Drug utilization review
  • FDA compliance
  • Insurance reconciliation
  • Pharmacy Law Training
  • Metric tracking
  • Superior computer skills
  • Focused on customer satisfaction

Languages

English
Native/ Bilingual
Arabic
Professional
French
Limited

Certification

  • Pharmacy Technician

Affiliations

  • Volunteering
  • Babysitting
  • Pilates
  • DIY projects
  • Blogging

Timeline

Pharmacy Technician

Walgreens
03.2024 - Current

Manager

Dinoland
05.2023 - 02.2024

Bakery Assistant

Dearborn Fresh Supermarket
08.2022 - 02.2023

Some College (No Degree) - Biology

College of Staten Island

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Fatmeh Elhousseini