Open To Work
Fatna Ouihrany
St. Cloud,FL
Summary
Customer-focused sales and marketing professional with extensive experience in hospitality, timeshare sales, and team leadership. Known for building strong client relationships, driving revenue growth, resolving escalated guest concerns, and delivering high-quality service in fast-paced environments. Fluent in Arabic, French, and English.
Overview
10
10
years of professional experience
Work History
Marketing Representative
Holiday Inn
12.2023 - Current
- - Deliver compelling presentations aligned with brand standards and sales objectives.
- - Build rapport with guests to increase tour attendance and conversion rates.
- - Resolve guest concerns professionally to ensure a positive customer experience.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
Marketing Representative
Hilton Grand Vacations Club
06.2023 - 12.2023
- - Address and resolve escalated guest concerns with professionalism.
- - Maintain accurate daily reports and booking records using Excel.
- - Support VIP guest reservations and front desk operations.
- Cultivated strong relationships with potential buyers to enhance customer satisfaction and loyalty.
- Built strong client relationships through consistent communication and effective problemsolving.
Sales Manager
Prime Custom Label
04.2020 - 05.2023
- - Built and managed sales teams in the U.S. and Morocco.
- - Led onboarding and training for new sales representatives.
- - Oversaw inventory management, invoicing, and compliance with regulations.
- - Implemented communication systems to improve customer and team coordination.
Customer Sales Representative
Wyndham Resorts
09.2019 - 03.2020
- - Delivered personalized timeshare presentations and closed sales.
- - Trained new representatives and supported contract negotiations.
- - Maintained consistent client follow-up to maximize satisfaction.
Sales Representative
Westgate Resorts
09.2018 - 09.2019
- - Assisted clients in selecting ideal vacation ownership options.
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Lead Cultural Representative
Walt Disney World Parks & Resorts
10.2015 - 08.2018
- - Delivered exceptional guest service aligned with Disney standards.
- - Supported international guests through translation and cultural assistance.
- - Mentored team members and resolved escalated guest concerns.
Education
Associate of Baccalaureate Studies - French Language And Literature
Moulay Ismail University
Meknes, Morocco05-2015
High School Diploma -
Second Royal Military High School
Ifrane, MoroccoSkills
- - Customer Service & Guest Relations
- - Sales Presentations & Closing Techniques
- - Team Leadership & Training
- - Conflict Resolution
- - Microsoft Office & Excel
- - Multilingual Communication
- Audience engagement
- Brand building
Languages
Arabic (Native)
French (Native)
Full Professional
English (Highly Proficient)
Interests
- Drawing and Painting
- Creative Writing
- Homelessness Outreach
- Youth Development Programs
- Horseback Riding
- Rock Climbing
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$75000/yr - $200000/yrTimeline
Marketing Representative
Holiday Inn
12.2023 - Current
Marketing Representative
Hilton Grand Vacations Club
06.2023 - 12.2023
Sales Manager
Prime Custom Label
04.2020 - 05.2023
Customer Sales Representative
Wyndham Resorts
09.2019 - 03.2020
Sales Representative
Westgate Resorts
09.2018 - 09.2019
Lead Cultural Representative
Walt Disney World Parks & Resorts
10.2015 - 08.2018
Associate of Baccalaureate Studies - French Language And Literature
Moulay Ismail University
High School Diploma -
Second Royal Military High School