Fatonah Halim
Salt Lake City
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent also had the opportunity to work as a waiter at the on-site restaurant in busy session and successful.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Red Sands Hotel and Spa
Torrey, UT
03.2025 - 02.2026
- Greeted and assisted guests during check-in and check-out processes.
- Managed room reservations using hotel management software.
- Responded to guest inquiries, providing information on hotel services and local attractions.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Handled guest complaints efficiently, ensuring satisfaction and resolution of issues.
- Processed payments and maintained accurate cash handling procedures.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Housekeeping and Laundry Attendant
Red Sands Hotel and Spa
Torrey, UT
10.2025 - 12.2025
- Maintained cleanliness and organization in guest rooms and public areas.
- Operated laundry equipment to ensure efficient washing, drying, and folding of linens.
- Inspected guest rooms for quality assurance before check-in.
- Replenished supplies such as toiletries, towels, and linen to enhance guest experience.
Restaurant Waiter
Red Sands Hotel and Spa
Torrey, UT
10.2025 - 12.2025
- Provided exceptional customer service to enhance guest dining experiences.
- Assisted in menu explanations and recommendations to optimize guest satisfaction.
- Coordinated efficient table settings and ensured timely service delivery during peak hours.
- Collaborated with kitchen staff to streamline order processing and minimize errors.
Sales and Marketing Officer
Autorent Lancar Sejahtera
Indonesia
04.2019 - 02.2025
- Developed and executed marketing strategies to enhance brand visibility and drive customer engagement.
- Collaborated with sales team to identify target markets and optimize lead generation efforts.
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
Golf Caddy
Damai Indah Golf
Indonesia
09.2013 - 12.2018
- Provided exceptional player support, enhancing overall golfing experience.
- Maintained golf equipment and course readiness, ensuring optimal playing conditions.
- Assisted players with club selection, contributing to informed decision-making on the course.
- Delivered accurate yardage measurements, facilitating strategic gameplay for golfers.
- Fostered positive relationships with players, promoting repeat business and loyalty to the course.
Education
Professional Certificate - Hospitality
International Hotel & Management School Bali
Indonesia07-2025
Bachelor of Science - Business Management
Mercu Buana University
Indonesia06-2021
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Hospitality service expertise
- Administrative skills
- Front desk management
- Housekeeping
- Front office support
- Teamwork and collaboration
- Guest relations
- Credit and cash payments
- Guest accommodations
- Reservation systems
- Microsoft office
- Administrative support
- File management
- Hospitality best practices
Certification
- Certified Front Desk Agent, Red Sands Hotel and Spa - 1 year
Languages
English
Professional Working
Spanish
Elementary
Timeline
Housekeeping and Laundry Attendant
Red Sands Hotel and Spa
10.2025 - 12.2025
Restaurant Waiter
Red Sands Hotel and Spa
10.2025 - 12.2025
Front Desk Agent
Red Sands Hotel and Spa
03.2025 - 02.2026
Sales and Marketing Officer
Autorent Lancar Sejahtera
04.2019 - 02.2025
Golf Caddy
Damai Indah Golf
09.2013 - 12.2018
Professional Certificate - Hospitality
International Hotel & Management School Bali
Bachelor of Science - Business Management
Mercu Buana University