Fatou Camara
American Fork,United States
Summary
Experienced Customer Service Representative at the Natural History Museum of Utah with over 4 years of experience. Skilled in computer science and troubleshooting, with a strong ability to multitask and provide excellent customer service. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
Work History
TECHNICAL SUPPORT
Computer Generated Solutions Inc.
01.2024 - Current
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Delivered onsite technical support for a lot of employees.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventive maintenance.
Data Entry Specialist
CADEMSARL
04.2019 - 02.2024
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
Customer Service Representative
Natural History Museum of Utah
07.2018 - 11.2022
- As a Customer Service Representative at the Natural History Museum of Utah, I was responsible for providing exceptional customer service to visitors
- I utilized my excellent communication skills to effectively address inquiries and provide information about exhibits and programs
- Additionally, I utilized my computer skills to assist visitors with online ticket purchases and reservations
- Provided exceptional customer service to museum visitors, addressing inquiries and providing information about exhibits and programs
- Utilized computer skills to assist visitors with online ticket purchases and reservations
- Demonstrated multitasking skills by handling multiple customer interactions simultaneously
- Worked collaboratively with a team to ensure a positive visitor experience and exceed customer expectations.
IT Intern
Natural History Museum of Utah
01.2020 - 01.2021
- Enhanced system performance by troubleshooting hardware and software issues.
- Optimized network connectivity for improved efficiency through regular maintenance and updates.
- Supported end-users with technical assistance, resulting in reduced downtime and increased productivity.
Education
Computer science -
Utah Valley University
Skills
- Customer Service
- Computer Science
- Troubleshooting
- Multitasking
- Communication Skills
- Data Security
- Data accuracy
- Data Entry
Languages
French
Native or Bilingual
Timeline
TECHNICAL SUPPORT
Computer Generated Solutions Inc.
01.2024 - Current
IT Intern
Natural History Museum of Utah
01.2020 - 01.2021
Data Entry Specialist
CADEMSARL
04.2019 - 02.2024
Customer Service Representative
Natural History Museum of Utah
07.2018 - 11.2022
Computer science -
Utah Valley University
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