Fatou Diagne
New York,NY
Summary
Clinical Bilingual Administrator with extensive experience in administrative tasks, office management, and customer service within the health field. Skilled in X-ray administration, managing patient information, and ensuring smooth operations. Possesses strong communication skills and excels in managing multiple tasks simultaneously in English, Wolof, and French. Proven success in improving operational efficiency and enhancing interdepartmental communication through advanced language proficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Bilingual Administrator
DocGo
01.2024 - Current
- Assisted X-ray Tech with patient care and procedures.
- Managed guest intake, discharge, and facility access through QR code scanning
- Coordinated travel and relocation arrangements for guests and clients.
- Arranged staff travel, including flight reservations and hotel accommodations.
- Provided written translations for legal, medical, and technical documents.
Home health Aide / PCA
Personal Touch
08.2023 - 03.2024
- Provided companionship and monitored clients' health.
- Maintained patient confidentiality per HIPAA.
- Assisted with mobility and self-care skills.
- Administered medications as instructed.
- Collected and reported health information.
- Monitored vital signs and prepared meals.
- Supported clients emotionally and physically.
- Transported clients to appointments and events.
VIP Hostess
American Brass
09.2023 - 01.2024
- Greeted and seated customers, ensuring a welcoming experience.
- Monitored dining room for cleanliness and health regulation compliance.
- Managed reservations, tracked inventory, and maintained customer satisfaction.
Assistant Manager
Le Pain Quotidien
10.2019 - 07.2023
- Ensured regulatory compliance and industry standards.
- Led teams through organizational changes and crises.
- Managed hiring processes, employee records, and vendor contracts.
- Optimized budgets, assigned tasks, and coached staff for performance improvement.
- Analyzed customer feedback and resolved complaints professionally.
Head Hostess
Dream Midtown
09.2020 - 12.2020
- Maintained cleanliness and presentation of the area.
- Provided excellent guest service and greeting.
- Designed engaging displays and developed customer loyalty strategies.
Sales Associates
Vans
05.2019 - 08.2019
- Delivered excellent customer service, driving sales and upselling based on customer needs.
- Managed cash transactions, balanced registers, and maintained store organization.
- Conducted inventory checks and participated in team meetings to meet performance goals.
Cashier
Fine Fare Supermarket
01.2018 - 04.2018
- Operated cash registers during peak hours, ensuring accurate payments and pricing.
- Maintained security and safety protocols while managing special orders and price checks.
Teachers Assistant
Employment Technology Center
11.2014 - 06.2017
- Fostered a welcoming environment through collaborative planning and consistent communication with staff, children, and parents.
- Assisted in lesson planning and monitored student progress to support academic development.
Education
Psychology
Borough of Manhattan Community College of The City University of New York
New York, NYPCA Certification - Nursing
Personal Touch
07-2024
The Global Learning Collaborative High School
New York, NY08.2018
Skills
- Leadership
- Marketing
- Social Media Management
- Schedule Coordination
- Customer Service
- Cash register
- Office administrator
- Data entry
- Office Administration
- Office Management
- Microsoft outlook
- Fluent bilingualism
- Communication
- Travel Arrangements
- Styling expertise
- Visual Aesthetics
- Organizational Skills
- Adaptability
- Reliability
- Business Administration
- Network Administration
Certification
- CPR
- PCA
- Food Protection Certificate
Languages
Wolof
Native or Bilingual
French
Native or Bilingual
Timeline
Clinical Bilingual Administrator
DocGo
01.2024 - Current
VIP Hostess
American Brass
09.2023 - 01.2024
Home health Aide / PCA
Personal Touch
08.2023 - 03.2024
Head Hostess
Dream Midtown
09.2020 - 12.2020
Assistant Manager
Le Pain Quotidien
10.2019 - 07.2023
Sales Associates
Vans
05.2019 - 08.2019
Cashier
Fine Fare Supermarket
01.2018 - 04.2018
Teachers Assistant
Employment Technology Center
11.2014 - 06.2017
Psychology
Borough of Manhattan Community College of The City University of New York
PCA Certification - Nursing
Personal Touch
The Global Learning Collaborative High School
Similar Profiles
Karen E. SutherlandKaren E. Sutherland
Lead APP/Family Nurse Practitioner at DocGoLead APP/Family Nurse Practitioner at DocGo
SHANNON DEL ORBESHANNON DEL ORBE
Bilingual Administrative Assistant at DocGoBilingual Administrative Assistant at DocGo
Simonette DavidSimonette David
Clinical Supervisor at DocGoClinical Supervisor at DocGo
Zoilo E. Saldana ParedesZoilo E. Saldana Paredes
Bilingual Patient Administrator at DOCGOBilingual Patient Administrator at DOCGO
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)