Fatouma Atteyeh
Bloomington,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Admin Support Assistant/Customer Service Representative
Maine Medical Center
03.2023 - 08.2023
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Streamlined workflow processes for increased efficiency and productivity within the support team.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Collaborated with cross-functional teams to ensure seamless communication and effective problem resolution.
- Sent out emails and did nightly reports.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
- Helping patient get what they need
Sales Associate
Goodwill
01.2021 - 04.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Associate of Science - Health Sciences
Southern Maine Community College
South Portland, ME05.2025
High School Diploma -
Bayaan High School
Baltimore, MD05.2023
Skills
Excellent communication
Customer Service
Resourcefulness and Initiative
Training and development
Conflict resolution
Task prioritization
Administrative support
Multitasking capabilities
Languages
Somali
Native or Bilingual
Timeline
Admin Support Assistant/Customer Service Representative
Maine Medical Center
03.2023 - 08.2023
Sales Associate
Goodwill
01.2021 - 04.2022
Associate of Science - Health Sciences
Southern Maine Community College
High School Diploma -
Bayaan High School
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