Summary
Overview
Work History
Education
Skills
Timeline
Generic

FATOUMATA BAH

Mableton,GA

Summary

Detail-oriented and experienced professional seeking a position as a Risk Management Program Coordinator where I can contribute to the planning and execution of short and long-term risk management, quality, and patient safety program initiatives. Utilizing strong analytical skills and effective communication, I aim to align organizational goals with actionable interventions and drive continuous quality improvement.

Overview

6
6
years of professional experience

Work History

Management Program Coordinator

Marietta Family Medicine
Marietta, GA
06.2022 - Current
  • Managing various administrative tasks in a medical office, such as scheduling appointments, handling daily charges and payments, checking in and out patients, verifying their demographics and insurance information, collecting copays, and obtaining new patient information
  • Collaborated with stakeholders to plan and execute risk management, quality, and patient safety program initiatives in alignment with organizational goals as outlined in annual Trilogy documents.
  • Assured quality and patient safety work plans and projects included clear measurable goals, monitored results, and communicated trended program measurement outcomes to appropriate business owners.
  • Investigated quality of care incidents and near misses according to established process flows, producing quarterly trended reports and actionable interventions for key business owners.
  • Ensured compliance with accreditation and program office reporting requirements by coordinating timely submissions of periodic reports and completing annual Trilogy documents.
  • Supported and participated in quality committees, facilitated by the department, including Service Quality Resources Management and Safety Systems Steering Committee.
  • Coordinated risk and patient safety training, conducted Environment of Care surveys in collaboration with the Nursing Department, and participated in annual NCQA mock accreditation surveys.

COORDINATOR

24HRS Home Care LLC
Stone Mountain, GA
05.2021 - 05.2022
  • Overseeing daily office and field operations to ensure adherence to state and company policies
  • This includes recruiting and supervising caregivers, scheduling client appointments and caregiver shifts, managing client phone inquiries, and maintaining databases for both staff and clients
  • The position also requires providing exceptional customer service, assisting with on-call responsibilities, and staying updated on various client systems and revenue cycle management
  • Moreover, I managed bi-weekly payroll processing for a team of over 20 employees and contributing to process improvements as necessary, while always fostering positive client relations and internal teamwork
  • Coordinated office workflow to maximize productivity and labor resources.

INTERN

Maimonides Medical Center
Brooklyn, NY
03.2018 - 06.2018
  • Inter at NICU
  • Answered phone calls, dropped patient blood off at lab, took urine specimen, cleaned patient room, administered medication and complete documentation, IHP tracking, ABC Form, UIR's, Critical information log, courtesy speaking with patients, families, and healthcare workers
  • Assisted incoming patient family members with room and visiting times.

Education

BACHELOR OF SCIENCE IN HEATH INFORMATION MANAGEMENT CANDIDATE -

Rutgers University School of Health Professions
05.2024

Skills

  • Proficient in Microsoft applications: Word, Excel, PowerPoint for data analysis and presentation
  • Strong analytical skills with the ability to analyze clinical/utilization/satisfaction data and organize it into understandable graphic displays
  • Experienced in facilitating committee and work group meetings
  • Ability to enter data into a database for analysis and reporting
  • Excellent communication and presentation skills
  • Knowledge of EClinicalWorks / EPIC EMR, ICD10 CPT / ICD-10
  • Confidential Records Management
  • HIPAA Guidelines

Timeline

Management Program Coordinator

Marietta Family Medicine
06.2022 - Current

COORDINATOR

24HRS Home Care LLC
05.2021 - 05.2022

INTERN

Maimonides Medical Center
03.2018 - 06.2018

BACHELOR OF SCIENCE IN HEATH INFORMATION MANAGEMENT CANDIDATE -

Rutgers University School of Health Professions

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