Fatoumata Konteh
Baltimore,MD
Summary
I am a very hard working and determined person who will provide excellent service working apart of your team. I am also an Experienced Manager who’s highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. With the Talent for proactively solving problems and keeping team members on task.
Overview
10
10
years of professional experience
Work History
Production Worker
Niagara Bottling, LLC
Baltimore, MD
08.2022 - 12.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Counted all physical inventory and generated department audit reports.
- Inspected all goods for quality and quantity.
- Inventoried audits of paperwork and data entry at receiving dock.
- Executed audit phases and entered data into accounting software for analysis.
Customer Service Representative
The Home Depot Distribution Center
Baltimore, MD
03.2019 - 06.2022
- Manage customer service issues, Support company sales, & Enter orders and data
- Answer questions or handle complaints from customers
- Field phone calls, emails, and chat requests
- Provide information to customers about order status and product queries
- Process customer orders/changes/returns according to established department policies and procedures
- Maintains communication equipment by reporting problems
- Accomplishes sales and organization mission by completing related results as needed
- Data Entry
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Shift Manager
Xian Famous Foods
New York, NY
09.2013 - 01.2019
- Trained and Mentored new employees to maximize team performance
- Keeps work and service in a safe, sanitary and orderly manner
- Assisted customers and resolve their needs and complaints
- Assists their direct leader with developing and implementing action plans to improve operating results
- Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance
- Understands company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High school diploma -
Crotona Academy High School
The Bronx, NY08.2016
Skills
- Sales
- Inventory Accuracy
- Leadership Development
- Advertising Techniques
- POS Systems and Ordering Platforms
- Human Resources
- Scheduling and Coordinating
- Shift Management
- Responding to Difficult customers
Timeline
Production Worker
Niagara Bottling, LLC
08.2022 - 12.2023
Customer Service Representative
The Home Depot Distribution Center
03.2019 - 06.2022
Shift Manager
Xian Famous Foods
09.2013 - 01.2019
High school diploma -
Crotona Academy High School