Fatoumatta Jaiteh
Lynnwood,WA
Overview
10
10
years of professional experience
Work History
Community Choice Guide
Links Social Services
Issaquah, Washington
03.2024 - 01.2025
- Conducted home visits to assess living conditions and support needs.
- Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
- Participated in multidisciplinary teams to review and plan client care.
- Monitored client progress and updated service plans as necessary.
- Coordinated with other professionals and agencies to provide holistic support to clients.
- Maintained and developed community relationships to support various client referrals.
- Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
- Actively participated in interagency meetings designed to coordinate care among multiple providers.
Health Unit Coordinator
Alpha Supported Living Services
Seattle, WA
03.2023 - 11.2023
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Prepared detailed reports and unit documentation and distributed completed files.
- Conducted unit greetings and orientations for newly admitted and transferred patients.
- Oversaw unit of 10 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
Health Care Assistant
Arc Of King County
Seattle, WA
03.2021 - 03.2023
- Improved patient outlook and daily living through compassionate care.
- Tracked and reported clients' progress based on observations and conversations.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Organized games and other activities to engage clients and offer mental stimulation.
- Coordinated community outreach and local events to educate on chronic illness, at-home care and preventive self-exams.
- Transported clients to doctor's appointments and errands.
- Documented client progress in charts and logbooks.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
- Recorded patient conditions and vital signs before and after medical operations.
Home Health Nurse
Full Life Care
Seattle, WA
06.2020 - 12.2021
- Assisted patients with activities of daily living.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Communicated with patients' family members and friends to answer questions and explain care tasks.
- Conducted patient health checks and communicated observations of patients' conditions to medical staff.
- Monitored individuals to identify and address specific care needs.
- Conducted regular re-evaluations to address changes in needs and conditions, and introduced revisions to care plans.
- Assisted with client personal care needs to foster independence and well-being.
- Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
- Participated in on-call rotations and delivered after-hours care.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
Patient Access Representative
Providence Health & Services
Atlanta, GA
02.2017 - 01.2020
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed payments for customers quickly and accurately to exceed productivity standards.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
- Verified customer identification for alcohol or tobacco purchases.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Helped with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Explained policies, procedures and services to patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Customer Service Representative/Head Cashier
Home Depot
Atlanta , GA
01.2015 - 10.2017
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Answered incoming telephone calls to provide store, products, and services information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Trained new employees on procedures and policies to maximize team performance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Bachelor of Science - Psycholog/ Public Health
Central Washington University
Ellensburg, WA06.2023
High School Diploma -
South Gwinnett High School
Snellville, GA06.2016
Skills
- Community activities
- Care plan management
- Client documentation
- Client safety and first aid
- Compassionate client care
- Case management experience
- Customer service
- Leadership
- Multitasking
- Team management
- Client assessment
- Crisis intervention
- Service planning
- Community outreach
- Patient communication
- Medication administration
- Health monitoring
- Team collaboration
- Data documentation
- Schedule management
- Conflict resolution
- Active listening
- Cultural sensitivity
- Strong leadership
- Environmental awareness
- Customer Needs
- Data Management
- Team Collaboration
- Administrative Assistance
- Data Analysis and Reporting
- Marketing Strategies
- Relationship Building
- Customer Service
- Competitive Research
- Data Collection
Languages
English
Professional
French
Professional
Timeline
Community Choice Guide
Links Social Services
03.2024 - 01.2025
Health Unit Coordinator
Alpha Supported Living Services
03.2023 - 11.2023
Health Care Assistant
Arc Of King County
03.2021 - 03.2023
Home Health Nurse
Full Life Care
06.2020 - 12.2021
Patient Access Representative
Providence Health & Services
02.2017 - 01.2020
Customer Service Representative/Head Cashier
Home Depot
01.2015 - 10.2017
Bachelor of Science - Psycholog/ Public Health
Central Washington University
High School Diploma -
South Gwinnett High School