Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Frantz s LaFleur

Frantz s LaFleur

healthcare
Garnerville,NY

Summary

Dynamic professional with extensive experience at ARC Rockland, excelling in community outreach and service coordination. Proven track record in budget management and stakeholder engagement, fostering positive relationships to enhance program effectiveness. Skilled in data analysis and conflict resolution, delivering compassionate client care while ensuring compliance with HIPAA regulations. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Community Supervisor

ARC Rockland
congers, NY
12.2019 - Current
  • Works closely with the Care Manager, supporting the procurement of services and following up on service delivery needs, and assists in the coordination of securing services outlined
  • Prepared reports summarizing key outcomes from community engagement efforts.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
  • Prepared and maintained budgets, personnel records or training manuals.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Implemented and evaluated staff, volunteer or training programs.
  • Recruited, interviewed, and hired volunteers and staff.
  • Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Maintained records of all organizational communications with external stakeholders.
  • Supported residents with behavioral problems by responding in calm, empathetic demeanor.
  • Provided guidance and support to staff members working on assigned tasks.
  • Researched and analyzed community needs to determine program directions and goals.
  • Led community outreach programs to increase engagement and participation in local events.
  • Developed strategies to promote a positive public image of the organization.
  • Participated in regular meetings with senior leadership to discuss progress towards goals set forth by the board of directors.
  • Collaborated with internal departments to ensure successful implementation of initiatives.
  • Supervised, hired, trained, evaluated, and motivated team of professionals and managed day-to-day activities of department.
  • Directed activities of professional and technical staff members and volunteers.
  • Advised senior leadership on matters pertaining to community outreach initiatives.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Created and implemented policies and procedures for volunteer management.
  • Conducted research on current trends in the field of community relations.

Direct Support Professional

Shrub Oak International School
Mohegan Lake, NY
07.2022 - 02.2023
  • Encourage, engage and support students on campus and in community settings to maintain a positive environment
  • Provide support with daily living activities
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Provided guidance and support to ensure safety of individuals served.
  • Facilitated social interactions between participants and their peers in the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.

Healthcare Coordinator

Greystone Programs Inc.
Hopewell Junction, NY
04.2018 - 03.2021
  • Scheduled lab test, examinations, and doctor appointments as necessary
  • Created medical consultation form for appointments
  • Updated and organized manual filing system
  • Collaborated with interdisciplinary team of professionals; and performed weekly med inventory

Assisted therapist

Eckerd Pharmacy
Newburgh, NY
05.2014 - 04.2017
  • Company Overview: Pine valley Rehabilitation
  • Assisted therapist with patient and distribution of medications, maintaining a safe environment for patient and maintaining patient and medical records
  • Pine valley Rehabilitation

Education

Master of Advanced Study -

Health Care Management
Phoenix, AZ
05-2025

Pre grad -

surgical technologist
Ramsey, NJ

High school diploma -

Ramapo high school
NY

Skills

  • Data analysis
  • Community outreach
  • Volunteer management
  • Service coordination
  • Report writing
  • Stakeholder engagement
  • Team leadership
  • Budget management
  • Project management
  • Conflict resolution
  • First aid and CPR
  • Transportation assistance
  • Decision-making support
  • HIPAA compliance
  • Self-advocacy training
  • Patient assessments
  • First aid and safety
  • Medical records management
  • Cultural awareness
  • Client documentation
  • Medical office administration
  • Behavioral support
  • Verbal and written communication
  • Report generation
  • Client transportation
  • Community integration support
  • Case management experience
  • Daily living support
  • Compassionate client care
  • Direct patient care
  • Multitasking and organization
  • Nutrition support
  • Self-care promotion
  • Client safety and first aid
  • Patient education
  • Wellness and nutrition knowledge
  • Life skills training
  • Case management
  • Support plan management
  • Community activities
  • Client support
  • Adaptive equipment use
  • Case documentation
  • Personal care assistance
  • Patient management
  • Recreational activities
  • Empathy and patience
  • Record keeping
  • Crisis management
  • Health services
  • Disability awareness
  • Transportation
  • Adaptability and flexibility
  • Indirect patient care
  • Progress documentation
  • Medication administration
  • Safety monitoring
  • Time management
  • Care plan management
  • Team collaboration
  • Problem-solving
  • Community integration
  • Positive reinforcement
  • Compassionate caregiving
  • Active listening
  • Relationship building
  • Appointment scheduling
  • Care plan assessment
  • Clinical quality program standards
  • Individualized support planning
  • Therapeutic instruction
  • State regulations
  • Healthcare
  • Health and safety requirements
  • Hygiene assistance
  • Nutrition
  • EMR / EHR
  • Infection control procedures
  • Care delivery

Languages

English
Professional
French
Professional

Certification

HIPAA Knowledge, CPHQ, CMM

Timeline

Direct Support Professional

Shrub Oak International School
07.2022 - 02.2023

Community Supervisor

ARC Rockland
12.2019 - Current

Healthcare Coordinator

Greystone Programs Inc.
04.2018 - 03.2021

Assisted therapist

Eckerd Pharmacy
05.2014 - 04.2017

Master of Advanced Study -

Health Care Management

Pre grad -

surgical technologist

High school diploma -

Ramapo high school

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