Marie Calderon
Los Angeles,CA
Summary
Experienced Manager bringing 7 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
8
8
years of professional experience
Work History
Community Supervisor
Wolf and Badger
03.2018 - Current
- Leads cross-functional team to implement new CRM system(Kustomer), resulting in 40% increase in productivity.
- Implements cost-saving measures that reduce operational expenses by 15% annually.
- Hiring, training and coaching
- Develops implementing, and updating best practices to streamline operations, standardize processes, and enhance customer service.
- Reduced customer response time by 30% through effective workflow optimizations on CRM
- Strengthens relationships with key internal staff across logistics and quality assurance departments to optimize customer service processes and procedures.
Customer Service Manager
Ahalife
11.2017 - 02.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Manager
Pinko
11.2015 - 10.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Environmental Science
Santa Monica College
Santa Monica, CA05.2033
Skills
- Operations
- Technical Support
- Client Retention
- Time Management
- Performance Management
- Organizational Development
- Quality Assurance
- Conflict Resolution
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Community Supervisor
Wolf and Badger
03.2018 - Current
Customer Service Manager
Ahalife
11.2017 - 02.2018
Assistant Manager
Pinko
11.2015 - 10.2017
Bachelor of Science - Environmental Science
Santa Monica College
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