Fatuma Osman
Las Vegas,NV
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Lims Restaurant. Proven ability to enhance guest experiences through effective communication and cash handling expertise. Recognized for fostering repeat business and maintaining high cleanliness standards while leading a team to deliver outstanding service.
Overview
6
6
years of professional experience
Work History
Server/bartender
Lims Restaurant
03.2024 - 11.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted in menu knowledge, answering questions, and providing recommendations to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed customer payments efficiently using point-of-sale systems with attention to detail.
- Engaged with guests to create a welcoming atmosphere, fostering repeat business through positive interactions.
Server Shift Leader
Mara Serena Safari Lodge
02.2020 - 08.2023
- Coordinated daily server operations to ensure smooth service and guest satisfaction.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Managed shift schedules to optimize workforce efficiency and coverage during peak hours.
- Resolved customer inquiries and complaints promptly to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards were met.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Pwani Commercial College
Mombasa- Kenya01-1996
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Table bussing
- Guest relations management
Timeline
Server/bartender
Lims Restaurant
03.2024 - 11.2025
Server Shift Leader
Mara Serena Safari Lodge
02.2020 - 08.2023
High School Diploma -
Pwani Commercial College