Fauda Sharma
Queens,NY
Summary
Dynamic leader with a proven track record at Bats Parts, enhancing operational efficiency and customer satisfaction. Excelled in team motivation and profit and loss management, achieving notable performance improvements. Skilled in customer rapport and data analysis, driving sales growth and fostering positive work environments. Demonstrated expertise in recruiting and training, significantly boosting staff competency and service quality.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Bats Parts
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Head Bartender
Jouvay Nightclub
08.2022 - 05.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Sales Associate
AutoZone
10.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate Of Arts - Social Psychology
Queens College
Flushing, NYHigh School Diploma - Social Studies Education
Martin Van Buren High School
Queens Village, NY06.2019
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Consulting
- Product branding
- Customer service and satisfaction
- Marketing tactics
- Sales monitoring
- Multitasking Abilities
- Sales strategy
- Data Analysis
- Profit and Loss Management
Timeline
Assistant Manager
Bats Parts
07.2024 - Current
Head Bartender
Jouvay Nightclub
08.2022 - 05.2024
Sales Associate
AutoZone
10.2021 - 07.2022
Associate Of Arts - Social Psychology
Queens College
High School Diploma - Social Studies Education
Martin Van Buren High School