Open To Work
Summary
Compassionate and results-driven professional with a background in behavioral support, early education, elder care, customer service, ABA, and family support services. Experienced in assisting individuals with severe behavioral challenges, implementing structured routines, and maintaining calm, safe, and legally compliant environments. Knowledgeable in researching and interpreting applicable federal, state, and local laws and regulations-including HIPAA, IDEA, and mandated reporting requirements-and applying this understanding to support compliance across diverse settings. Skilled in integrating legal research findings into organizational policies, risk management strategies, and behavioral or criminal justice-related initiatives. Demonstrates a strong commitment to protecting client confidentiality and privacy through adherence to ethical standards and regulatory guidelines. Adept at maintaining legally sound documentation, mitigating liability, and fostering inclusive, discrimination-free environments. Currently serving as Media Coordinator and Assistant Manager at Martin Media Co., an emerging media company, where responsibilities include content editing, article writing, collaborative project development, team coordination, and supporting brand growth initiatives. Brings strong written communication skills, strategic collaboration, and attention to detail across both clinical and media-focused roles. Currently pursuing a B.S. in Criminal Justice with a focus in General Psychology: Criminal Psychology. Recognized for clear, confidential communication, discretion, and an unwavering dedication to ethical practice and supporting diverse populations with professionalism and integrity.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Media Coordinator & Assistant Manager
Martin Media LLC
12.2025 - Current
- Edit written and visual content to ensure clarity, quality, and alignment with brand standards.
- Write and assist in developing articles, media pieces, and digital content for publication and outreach.
- Collaborate with team members on creative projects, planning initiatives, and coordinated content releases.
- Assist in managing day-to-day operations, workflow organization, and project timelines to support efficient team performance.
- Contribute to content strategy and brand development through research, planning, and creative input.
- Support team communication, project coordination, and behind-the-scenes administrative tasks to maintain organized and productive operations.
- Perform additional operational and project-based duties as assigned, including responsibilities covered under a signed Non-Disclosure Agreement (NDA).
- Increased brand awareness through creation of innovative print and digital productions for major publications.
- Handled external communications with media and public relations professionals.
- Collected information about kinds of audiences targeted by different media and approximate size each group.
- Led implementation of best practices to support customer service satisfaction initiatives.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
Outreach Coordinator
Clementine's Voice
04.2025 - Current
- Provide strategic research, consultation, and documentation support to advance the organization's mission in human rights, life ethics, and family-centered advocacy.
- Conduct and synthesize legal and policy research related to child protection, victim rights, family integrity, and culturally sensitive life-affirming values.
- Compile research into organized Google Docs and outreach materials for both internal planning and community education.
- Support nonpartisan awareness efforts surrounding holistic care for vulnerable populations, maternal health, and dignity-centered alternatives to crisis.
- Collaborate closely with leadership to develop content strategy, generate written materials, and provide behind-the-scenes research and planning to support outreach campaigns and mission-centered messaging.
- Nonprofit Organization
Caregiver & Family Services
Busy Bees Babysitting
06.2024 - Current
- Deliver tailored support to families with children across various developmental stages, fostering a safe and nurturing environment.
- Assist with behavior regulation, morning and after-school routines, and enrichment activities including homework support and educational play.
- Coordinate transportation to and from school or extracurricular activities while maintaining safety and punctuality.
- Perform household assistance tasks such as meal preparation, light cleaning, and schedule organization, supporting family stability and well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained entire family's schedule and organized events.
Family Services Provider
Riverside DPSS
09.2025 - 02.2026
- Provide structured family support services in coordination with county and educational systems to promote stability and continuity of care.
- Transport children safely to and from school, educational programs, appointments, and extracurricular activities in accordance with safety guidelines.
- Support children's daily routines, academic engagement, and structured environments to ensure consistency and emotional security.
- Assist with organization and preparation related to county, educational, and court-related matters to support family stability and compliance with applicable requirements.
- Maintain professionalism and discretion while fostering a safe, structured, and supportive home environment.
Senior Behavior Technician
Behavioral Health Works
07.2025 - 12.2025
- Provide one-on-one ABA therapy to children and adolescents with autism spectrum disorder (ASD) in home and clinical settings.
- Implement individualized behavior intervention plans, collect detailed session data, and adjust approaches based on client progress.
- Collaborate with BCBAs, families, and care teams to support treatment goals and promote skill generalization across environments.
- Uphold confidentiality, professionalism, and evidence-based care in all interactions with clients and families.
- BHW
Customer Experience Representative
IntouchCX
03.2024 - 05.2024
- Managed sensitive customer interactions across multiple communication platforms, maintaining confidentiality and professional demeanor under pressure.
- Utilized active listening and problem-solving skills to address client concerns and provide clear, accurate resolutions.
- Escalated complex issues to relevant departments, ensuring timely follow-up and case resolution in accordance with company protocols.
- Delivered service recommendations aligned with individual customer needs, improving satisfaction and retention (other duties, NDA signed).
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Dietary Aide & Assistant Kitchen Manager
Fremont Village Senior Living
10.2023 - 02.2024
- Supported the daily dietary needs of senior residents by preparing and serving balanced meals with attention to individual health requirements.
- Maintained compliance with sanitation regulations and facility policies, ensuring a clean and safe food service environment.
- Collaborated with kitchen staff on meal planning, inventory tracking, and portion control to streamline kitchen efficiency.
- Provided respectful, resident-centered service and contributed to a supportive community atmosphere within the facility.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Utilized POS system to receive and process food and beverage orders.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
Instructional Assistant & Substitute Teacher
St. John Vianney Academy
09.2022 - 06.2023
- Independently managed classrooms for preschool through 4th grade, implementing structured routines and lesson plans.
- Delivered academic and behavioral support to students with varying learning needs, reinforcing positive behavior and classroom engagement.
- Designed educational activities to support curriculum goals, adapting content to meet individual developmental levels.
- Worked alongside lead teachers and school administrators to support classroom operations, coordinate school events, and maintain an inclusive learning environment.
- Provided support during classes, group lessons, and classroom activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Supported student learning objectives through personalized and small group assistance.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
- Provided performance feedback to help students understand strengths and areas for improvement.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Maintained safety and security by overseeing students in recess environments.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Shared important information with students concerning upcoming assignments and tests.
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
- Taught courses under guidance of senior instructors.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Handled class records for attendance, assignment grades and course participation scores.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Collaborated with other educators to plan and review instruction.
- Followed lesson plans designed by absent teachers.
- Developed creative instructional strategies to keep students engaged and motivated.
- Assisted students in mastering subject material and preparing for tests.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Implemented classroom management techniques to maintain positive learning environment.
- Enforced school and class rules to maintain order in classroom.
- Developed and implemented behavior management plans for students with challenging behavior.
Education
B.S. - Criminal Psychology & Criminal Justice
07.2026
Skills
- Behavioral Support & Crisis Management
- Client-Focused Communication
- Routine Development & Implementation
- Classroom & Instructional Assistance
- Senior Care & Nutritional Oversight
- Conflict Resolution & De-escalation
- Confidential Documentation & Data Entry
- Microsoft Office
- Time Management
- Task Coordination
Certification
- Behavior Technician
- Psychological First Aid & Crisis Intervention (In Progress)
- RBT - Registered Behavior Technician
Work Preference
Work Type
Full TimePart TimeInternshipLocation Preference
RemoteOn-SiteTimeline
Media Coordinator & Assistant Manager - Martin Media LLC
12.2025 - Current
Family Services Provider - Riverside DPSS
09.2025 - 02.2026
Senior Behavior Technician - Behavioral Health Works
07.2025 - 12.2025
Outreach Coordinator - Clementine's Voice
04.2025 - Current
Caregiver & Family Services - Busy Bees Babysitting
06.2024 - Current
Customer Experience Representative - IntouchCX
03.2024 - 05.2024
Dietary Aide & Assistant Kitchen Manager - Fremont Village Senior Living
10.2023 - 02.2024
Instructional Assistant & Substitute Teacher - St. John Vianney Academy
09.2022 - 06.2023
Liberty University Online - B.S., Criminal Psychology & Criminal Justice