Faustina Jackson
Kansas City ,MO
Overview
5
5
years of professional experience
Work History
Front Desk Manager
Springhill Suites By Marriott
Kansas City, MO
07.2024 - Current
- Created and optimized employee schedules for shift coverage.
- Welcomed large volume of guests and improved overall customer service.
- Generated reports on occupancy levels, revenue figures and customer feedback.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Housekeeping Manager
Springhill Suites By Marriott
Kansas City, MO
08.2023 - 07.2024
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Delegated work to staff, setting priorities and goals.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Collaborated with other departments on various projects as needed.
Guest Service Representative
Springhill Suites By Marriott
Kansas City , MO
02.2023 - 08.2023
- Maintained cleanliness of lobby area and front desk counter.
- Maintained accurate records of all transactions within the hotel software system.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Resolved guest complaints in a professional manner.
Server
John Knox Village Care Center
Lee's Summit, MO
10.2020 - 09.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Education
Associate of Applied Science - Food And Beverage/Hotel And Lodging Management
Johnson County Community College
Overland Park, KSSkills
- Customer Service
- Cash handling
- POS systems
- Staff mentoring
- Cleaning and Sanitizing
- Safe Food Handling
- Team Collaboration
- Guest relationship management
- Front desk operations
- Employee training
- Order management
Timeline
Front Desk Manager
Springhill Suites By Marriott
07.2024 - Current
Housekeeping Manager
Springhill Suites By Marriott
08.2023 - 07.2024
Guest Service Representative
Springhill Suites By Marriott
02.2023 - 08.2023
Server
John Knox Village Care Center
10.2020 - 09.2021
Associate of Applied Science - Food And Beverage/Hotel And Lodging Management
Johnson County Community College