Overview
Work History
Education
Skills
Timeline
Generic

Faustina Jackson

Kansas City ,MO

Overview

5
5
years of professional experience

Work History

Front Desk Manager

Springhill Suites By Marriott
Kansas City, MO
07.2024 - Current
  • Created and optimized employee schedules for shift coverage.
  • Welcomed large volume of guests and improved overall customer service.
  • Generated reports on occupancy levels, revenue figures and customer feedback.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.

Housekeeping Manager

Springhill Suites By Marriott
Kansas City, MO
08.2023 - 07.2024
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Created training programs for new hires including orientation sessions on hotel policies and procedures.
  • Assisted in budget preparation related to labor costs, materials and supplies expenses.
  • Delegated work to staff, setting priorities and goals.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Collaborated with other departments on various projects as needed.

Guest Service Representative

Springhill Suites By Marriott
Kansas City , MO
02.2023 - 08.2023
  • Maintained cleanliness of lobby area and front desk counter.
  • Maintained accurate records of all transactions within the hotel software system.
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Resolved guest complaints in a professional manner.

Server

John Knox Village Care Center
Lee's Summit, MO
10.2020 - 09.2021
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.

Education

Associate of Applied Science - Food And Beverage/Hotel And Lodging Management

Johnson County Community College
Overland Park, KS

Skills

  • Customer Service
  • Cash handling
  • POS systems
  • Staff mentoring
  • Cleaning and Sanitizing
  • Safe Food Handling
  • Team Collaboration
  • Guest relationship management
  • Front desk operations
  • Employee training
  • Order management

Timeline

Front Desk Manager

Springhill Suites By Marriott
07.2024 - Current

Housekeeping Manager

Springhill Suites By Marriott
08.2023 - 07.2024

Guest Service Representative

Springhill Suites By Marriott
02.2023 - 08.2023

Server

John Knox Village Care Center
10.2020 - 09.2021

Associate of Applied Science - Food And Beverage/Hotel And Lodging Management

Johnson County Community College

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Faustina Jackson