Faviana Avila
Colusa,CA
Summary
Caring and compassionate Nursing Student well-versed in anatomy and physiology, nursing fundamentals, and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
9
9
years of professional experience
Work History
Child Support Specialist II- Call Center Agent/ Case Manager/ Auditor
Butte County Department of Child Support Services
01.2016 - 01.2019
- Call center
- Clerical and administrative duties, in preparation of court hearings
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Documented data and completed accurate updates to case records.
Manager, Gregorio Beck
Wells Fargo Bank
05.2013 - 02.2015
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced teller drawers and ATM cash.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
Assistant Manager
Styles for Less
05.2010 - 05.2013
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Caregiver/ Personal Care Attendant
Home Instead Senior Care
04.2010 - 04.2013
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
GED -
Butte Community College
Oroville, CANo Degree - Nursing Prerequisites
Yuba Community College
Yuba City, CA08.2022
Diploma - undefined
Pleasant Valley High School
Chico, CA01.2009
Skills
- Direct Patient Care
- Infection control standards
- Patient Monitoring
- Medication Administration
- Specimen Collection
- Patient Feeding
- Vitals monitoring
- Catheter Care
- Mobility Assistance
Languages
Spanish
Native or Bilingual
Timeline
Child Support Specialist II- Call Center Agent/ Case Manager/ Auditor
Butte County Department of Child Support Services
01.2016 - 01.2019
Manager, Gregorio Beck
Wells Fargo Bank
05.2013 - 02.2015
Assistant Manager
Styles for Less
05.2010 - 05.2013
Caregiver/ Personal Care Attendant
Home Instead Senior Care
04.2010 - 04.2013
Diploma - undefined
Pleasant Valley High School
GED -
Butte Community College
No Degree - Nursing Prerequisites
Yuba Community College
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