Favour Ihezie
Wilmington,DE
Summary
Adept Customer Service Representative with a proven track record at GE Healthcare, where I excelled in managing high-stress situations and resolving customer complaints with empathy, significantly enhancing customer loyalty. Skilled in problem-solving and active listening, I efficiently handled escalated calls, ensuring satisfactory outcomes. My critical thinking and customer service expertise have been pivotal in driving repeat business.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
GE Healthcare
02.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Delaware Institute For Montessori Education
Hockessin, DE07.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
GE Healthcare
02.2022 - 05.2023
High School Diploma -
Delaware Institute For Montessori Education
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