Summary
Work History
Education
Skills
Timeline
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Fawn Basden

Temperance,MI

Summary

seeking employment that utilizes customer service skills Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Work History

Office Manager

great lakes medical pc
Ludington, Michigan
2012 - 2015
  • Oversaw billing processes to maintain accurate patient accounts and financial records.
  • Facilitated communication between medical staff and patients to improve service delivery.
  • Assisted in the preparation of reports related to office performance and patient services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Medical Coding and Billing Specialist

great lakes medical pc
Ludington, Michigan
2012 - 2015
  • Processed medical claims using advanced coding software and billing systems.
  • Collaborated with healthcare providers to resolve documentation and coding queries, enhancing coding accuracy.
  • Trained new staff on procedures for medical coding and billing practices.
  • Monitored regulatory updates from Medicare and Medicaid programs as well as private insurers.
  • Participated in meetings with physicians and other healthcare providers regarding coding compliance standards.
  • Facilitated payment arrangements with patients and guarantors, improving patient satisfaction and financial outcomes.
  • Analyzed trends in denials and recommended process improvements, contributing to a more efficient claims processing system.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
  • Applied modifiers, coded narrative diagnoses, and confirmed diagnoses.

ED Registrar

St. Vincent Mercy Medical Center
Toledo, Ohio
2008 - 2012
  • Performed patient registration for ED visits, verifying insurance and demographic information.
  • Managed patient registration processes in a fast-paced emergency department.
  • Coordinated communication between medical staff and patients for efficient service.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Facilitated problem-solving for patient inquiries and concerns during visits.
  • Developed customer service strategies to elevate patient satisfaction in ED.
  • Communicated with patients with compassion while keeping medical information private.

Education

Medical Office Procedures -

Technical Program
Toledo, OH
07.2008

Skills

  • office administration
  • financial record management
  • billing compliance
  • customer relationship management
  • Microsoft Office
  • patient registration

Timeline

Office Manager

great lakes medical pc
2012 - 2015

Medical Coding and Billing Specialist

great lakes medical pc
2012 - 2015

ED Registrar

St. Vincent Mercy Medical Center
2008 - 2012

Medical Office Procedures -

Technical Program

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Fawn Basden