Fawn Trinkle
Palm Coast,FL
Summary
Dedicated and experienced professional seeking a Customer Service position to leverage strong interpersonal skills, administrative expertise, and a background in healthcare to provide exceptional service to clients and contribute to the success of the organization.
Overview
18
18
years of professional experience
Work History
Medical Assistant
Florida Women's Care
02.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Phlebotomist I
Quest Diagnostics
06.2017 - Current
- Manage medical record information to identify appropriate ICD10 codes and adhere to Medicare and Medicaid guidelines
- Execute data security procedures, auditing, and coding error resolution
- Competent in handling various medical coding and billing tasks, including claim rejections, document oversight, and resolving coding claim errors
- Perform data input for diverse medical specialties, including family practice, behavioral health, gastroenterology, allergy specialists, general surgery, OBGYN, plastic surgery, pain management, orthopedics, podiatry, endocrinology, etc.
Office Manager
NetBuy LLC
07.2015 - 10.2017
- Conducted clerical tasks using Microsoft Word and Excel
- Managed data entry and email communications
- Provided public relations support.
Certified Nursing Assistant
Klegg Family
05.2013 - 06.2015
- Administered healthcare procedures, maintained records, and led teams
- Assisted residents with nutrition, hydration, exercise, and ambulation
- Provided patient care, customer service, and transportation assistance.
Circulation Audit Coordinator/CSR
Palm Coast Data
01.2006 - 08.2012
- Ensured compliance with regulations and documents, applied auditing principles, and identified root causes of problems
- Conducted risk analysis and reported findings to supervisors with attention to detail and a thorough understanding of company operations.
Education
Associate of Science - Radiology
Keiser University
Daytona Beach, FL07.2005
High School Diploma -
Flagler Palm Coast High School
Palm Coast05.2001
Skills
- Excellent customer service skills
- Proficient in front and back-office procedures
- Strong observation and recording abilities
- Administrative proficiency
- Experience in team leadership
- Knowledge of data security procedures
- Expertise in managing medical record information
- Clerical data entry proficiency
- Coding and error resolution skills
- Patient Care
- Specimen handling
- Order of draw
Timeline
Medical Assistant
Florida Women's Care
02.2023 - Current
Phlebotomist I
Quest Diagnostics
06.2017 - Current
Office Manager
NetBuy LLC
07.2015 - 10.2017
Certified Nursing Assistant
Klegg Family
05.2013 - 06.2015
Circulation Audit Coordinator/CSR
Palm Coast Data
01.2006 - 08.2012
Associate of Science - Radiology
Keiser University
High School Diploma -
Flagler Palm Coast High School
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