Summary
Overview
Work History
Education
Skills
Timeline
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Fay Almy

Seminole,FL

Summary

Dynamic professional with a proven track record at Progressive, excelling in customer service and problem-solving. Demonstrated ability to streamline processes, enhancing efficiency and compliance. Skilled in teamwork, collaboration, and training, with a commitment to continual improvement. Achieved increased loyalty through empathetic customer interactions and effective claim resolution.

Overview

16
16
years of professional experience

Work History

MPX, 2044 LICENSE

Progressive
06.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Process on an average of over 500 memos/calls weekly

Licensing Specialist

Progressive
06.2018 - 06.2019
  • Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
  • Streamlined licensing processes by implementing efficient tracking systems and organizational strategies.
  • Improved compliance rates by conducting thorough audits and providing detailed feedback on areas for improvement.

Insurance Claims Representative

Progressive Insurance/ASI
06.2008 - 06.2018
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
  • Maintained confidentiality of patient finances, records, and health statuses.

Education

High School Diploma -

St Mary's Cathedral High School
Saginaw, MI
06.1977

Skills

  • Customer Service
  • Attention to Detail
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Dependable and Responsible

Timeline

MPX, 2044 LICENSE

Progressive
06.2019 - Current

Licensing Specialist

Progressive
06.2018 - 06.2019

Insurance Claims Representative

Progressive Insurance/ASI
06.2008 - 06.2018

High School Diploma -

St Mary's Cathedral High School

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Fay Almy