Fay Almy
Seminole,FL
Summary
Dynamic professional with a proven track record at Progressive, excelling in customer service and problem-solving. Demonstrated ability to streamline processes, enhancing efficiency and compliance. Skilled in teamwork, collaboration, and training, with a commitment to continual improvement. Achieved increased loyalty through empathetic customer interactions and effective claim resolution.
Overview
16
16
years of professional experience
Work History
MPX, 2044 LICENSE
Progressive
Work From Home
06.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Process on an average of over 500 memos/calls weekly
Licensing Specialist
Progressive
Progressive Office St Petersburg FL
06.2018 - 06.2019
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Streamlined licensing processes by implementing efficient tracking systems and organizational strategies.
- Improved compliance rates by conducting thorough audits and providing detailed feedback on areas for improvement.
Insurance Claims Representative
Progressive Insurance/ASI
Progressive/ASI St Petersburg Fl
06.2008 - 06.2018
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Maintained confidentiality of patient finances, records, and health statuses.
Education
High School Diploma -
St Mary's Cathedral High School
Saginaw, MI06.1977
Skills
- Customer Service
- Attention to Detail
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Dependable and Responsible
Timeline
MPX, 2044 LICENSE
Progressive
06.2019 - Current
Licensing Specialist
Progressive
06.2018 - 06.2019
Insurance Claims Representative
Progressive Insurance/ASI
06.2008 - 06.2018
High School Diploma -
St Mary's Cathedral High School