Fay Issa
Dearborn Heights,MI
Summary
Strategic operator with a proven record of building and scaling high-trust services across regulated financial services, mortgage operations, and entrepreneurial ventures. Founded and expanded a licensed insurance and notary agency across 8 states, securing 21+ carrier appointments, $208K+ in annualized premium, and a network of 50+ agents with compliance-first onboarding systems. Former Rocket Mortgage banker with experience handling 1,000+ client interactions per week under strict regulatory requirements. Demonstrated ability to launch and exit consumer-facing ventures (café + franchise, real estate repositioning) while maintaining profitability and growth. Trusted for translating complex rules into simple client workflows, designing automation to improve compliance, and creating environments where teams and communities thrive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Founder & CEO
Fairhaven Operations / Elite Wealth Management
12.2022 - Current
- Founded and scaled a multi-state insurance & notary agency under Integrity Marketing/PHP Agency; secured 21+ carrier appointments across 8 states.
- Generated $208K+ in annualized life premium across Term, IUL, and Final Expense, consistently achieving persistency standards.
- Recruited, licensed, and coached 50+ independent agents; built automation-driven onboarding and compliance workflows that reduced manual tasks by 30%.
- Created the ‘Legacy & Life System’ integrating estate planning, notarization, and financial education into a unified, high-trust client experience.
- Hosted financial literacy workshops and networking events, positioning the firm as a community hub for underserved families.
- Represented the agency at national conferences and advanced training sessions, expanding professional network reach.
Owner/Operator
Entrepreneurial Ventures (Portfolio)
12.2021 - 01.2023
- Purchased and repositioned residential property into an investment asset, establishing long-term portfolio value.
- Structured and launched Elite Sports Café inside a sports arena; managed design, buildout, and full operations.
- Added MrBeast Burgers franchise via Virtual Dining Concepts (VDC), driving $3K–$7K/month in incremental sales.
- Built revenues from zero baseline to consistent profitability and successfully exited the venture within one year.
Mortgage Banker & Payoff Processing
Rocket Mortgage
07.2020 - 01.2022
- Originated and closed 800–1,200 client interactions per week, ensuring accuracy and compliance in a regulated, high-volume environment.
- Promoted into Payoff Processing; coordinated funds disbursement and closing packages with zero audit failures.
- Recognized for translating complex mortgage terms into clear client guidance, building trust with first-time buyers.
General Manager
Big Al’s Pizzeria
05.2016 - 06.2020
- Directed operations, payroll, supplier relations, and customer service in a high-volume, family-owned restaurant.
- Introduced scheduling and systems that stabilized turnover and increased weekly sales.
Education
Bachelor of Science - Business Administration
Henry Ford College
High School Diploma - undefined
Crestwood High School
Skills
- CRM & Automation (GoHighLevel, Salesforce, Custom CRM Development, Zapier)
- Project & Team Tools (Microsoft 365, Google Workspace, Notion, Trello/Asana, Slack)
- Design & Content (Canva, Adobe Acrobat, Copywriting & Funnel Assets)
- Regulated Systems (Electronic Policy Delivery, NIPR Licensing, DocuSign, HIPAA Compliance)
- Marketing & Analytics (Email Campaigns, Social Platforms, Lead Capture Funnels, Google Analytics)
Websites
Accomplishments
ACCOMPLISHMENTS & RECOGNITION
Equity Ownership & IPO Participation: Held equity at Rocket Mortgage and contributed to the company's transition to the New York Stock Exchange (NYSE) listing.
National Sales Recognition: Awarded at the MGM Grand Arena in Las Vegas for top-tier sales performance within PHP Agency’s nationwide field force.
Executive Endorsement: Received a personal letter of recognition from Patrick Bet-David, Founder of PHP Agency, highlighting recruiting excellence and national leaderboard ranking.
Elite Recruitment Performance: Built and sustained one of the top-performing recruiting pipelines, driving measurable expansion of agent headcount.
Technology Development: Co-founded and currently building a custom CRM platform with three partners, creating proprietary tech designed to streamline insurance distribution and compliance.
Industry Recognition & Offers: Received contract offers from Financial Organizations, including full sponsorship of Series 6/63/7 licensing and a six-figure compensation package.
Affiliations
- Integrity Marketing Group / PHP Agency — National insurance distribution partner; white-labeled your agency under this platform with 21+ carrier appointments.
- Work & Play Disability Community Center — Board representative; organizer of financial literacy and estate planning programs for neurodiverse families.
- National Conference Participation — Attendee and networker at multi-state financial services and insurance conferences (Las Vegas, Dallas, San Antonio, Ft. Lauderdale, Detroit, etc.), with exposure to industry leaders and large-scale sales recognition events.
Certification
- NMLS Registered
- Certified Notary Public
- E&O Insurance (active)
- ServSafe Manager
- CPR/AED/First Aid (Heartsaver)
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Timeline
Founder & CEO
Fairhaven Operations / Elite Wealth Management
12.2022 - Current
Owner/Operator
Entrepreneurial Ventures (Portfolio)
12.2021 - 01.2023
Mortgage Banker & Payoff Processing
Rocket Mortgage
07.2020 - 01.2022
General Manager
Big Al’s Pizzeria
05.2016 - 06.2020
High School Diploma - undefined
Crestwood High School
Bachelor of Science - Business Administration
Henry Ford College
Community Service
Work & Play Disability Community Center, Board Member and Representative, Ypsilanti, MI, Lead organizer for financial education and estate planning for neurodiverse families; hosted events with the Detroit Pistons, Eastern Michigan University, and local chambers.
CORE COMPETENCIES
- Insurance Sales (Term, IUL, Final Expense)
- Licensing & Carrier Appointments
- Compliance & E&O
- Estate/POA Notarization
- CRM (GoHighLevel, Salesforce)
- Mortgage Payoff/Closing Ops
- Process Design & SOPs
- Community Financial Education
- Team Hiring, Training & Retention
- Property Investment & Asset Structuring
- Franchise & Hospitality Operations
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