Fay Mheisen
Dearborn,MI
Summary
Sales professional with expertise in customer service and relationship management. Skilled in identifying customer needs, optimizing workflows, and supporting daily operations in fast-paced environments. Delivers effective communication and problem-solving to enhance customer satisfaction and drive business growth.
Overview
6
6
years of professional experience
Work History
Administrative Support Specialist
Access Medical Clinic
Dearborn, Michigan
12.2025 - 05.2026
- Verified insurance eligibility and benefits for 40–60 patients daily, ensuring seamless patient access to healthcare services.
- Managed electronic documentation across multiple healthcare software platforms to support efficient patient care coordination
- Prepared reports, invoices, letters, and medical records to support accurate documentation and communication.
Healthcare Account Manager
Self Mental Health
Houston, Texas
02.2024 - 09.2025
- Coordinated mental health service referrals, ensuring alignment with client needs and preferences to enhance service delivery.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Monitored compliance with healthcare regulations and company policies.
- Generated detailed reports on billing activities to support internal audits and compliance reviews, facilitating financial oversight.
- Trained new team members on navigational duties, continuously monitored performance, and provided ongoing support to ensure effective integration into the team.
Logistics Associate
FedEx
Oak Park, Michigan
04.2020 - 11.2023
- Negotiated contracts with shipping and freight companies to achieve favorable transportation terms.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Collaborated with third-party logistics providers to optimize supply chain operations, enhancing overall workflow.
- Managed time to complete tasks on schedule and meet deadlines consistently.
Education
Bachelor of Arts - Communication Sciences And Disorders
Wayne State University
Detroit, MISkills
- Medical billing
- EMR documentation
- Compliance monitoring
- Report generation
- Customer service
- Inventory management
- Cash handling
Timeline
Administrative Support Specialist
Access Medical Clinic
12.2025 - 05.2026
Healthcare Account Manager
Self Mental Health
02.2024 - 09.2025
Logistics Associate
FedEx
04.2020 - 11.2023
Bachelor of Arts - Communication Sciences And Disorders
Wayne State University