Fay Weir

• Assisting customers through phone calls and emails. Answer customers' inquiries through effective communication and problem-solving techniques. Answer questions regarding use of products, sales and billing. Strive for first call resolution.
• Collaborated with other team members to enhance customer experience and satisfaction. Document customers' account accurately and follow up with customer on outstanding issues. Ensure customer trust.

• Primary point of contact for potential and existing commercial and residential video customers. Streamlined complaint resolution processes, improving customer satisfaction ratings significantly. Provide video technical support, billing review, upsell and answer regarding how to navigate video service. Strive to resolve customer issues in a timely manner and strive for first call resolution.
• Resolved customer inquiries and issues through effective communication and problem-solving techniques.

• Evaluated and processed insurance claims (property damage, third party subrogation, personal injury homeowners and general liability) ensuring adherence to company policies and customer satisfaction.
• Communicated with clients to gather necessary documentation for claim assessment and resolution. Initiate contact with insured, claimants and attorneys regarding status and acceleration of settlement.
• Reviewed policy coverage details to provide accurate information and guidance to clients.

General Studies

• Relevant Coursework: [Subject] & [Subject]