Jerrell Jones
Alexandria,VA
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Consumer Service Representative
TEKsystems
10.2023 - 09.2024
- Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
- Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
- Contacted and helped find solutions for customers with overdue payments.
- Assisted customers on phone and in-office with questions, concerns and product availability.
- Maintained all metrics well below average while keeping consumer satisfaction well above margins
Leading Petty Officer (LPO)
US Navy
01.2020 - 01.2023
- Prepared recommendations and directives for procurement of
materials. - Maintained Operating Target (OPTAR) logs and reports for Fiscal year planning.
- Performed technical supply management functions in property control, utilization and disposal.
Logistics Specialist
US Navy
01.2020 - 01.2023
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
Work Center Supervisor
US Navy
01.2016 - 01.2020
- Precisely maintained and updated classified gear to meet requirements.
- Verified cleanliness of laundry and assigned spaces and initiated material requests for required tasks.
- Oversaw appointment scheduling and maintenance coordination for all personnel.
Nuclear Machinist Mate
US Navy
01.2014 - 01.2016
- Read and interpreted technical documentation.
- Followed nuclear equipment operational policies and procedures to drive environmental safety.
- Maintained open and effective communication systems by dispatching orders and instructions to personnel through radiotelephone and intercommunication systems.
- Noted malfunctions of equipment, instruments and controls and reported conditions to supervisors to promote immediate resolutions.
Education
Bachelor of Science - Computer And Information Sciences
WGU
02.2028
Nuclear Mechanical Operator Certification - undefined
US Navy Nuclear Power Training Unit
12.2016
High School Diploma - undefined
Mallard Creek High School
Charlotte, NC12.2014
Skills
- CompTIA A Certified
- Sked 32: Maintenance Planning
- Heat Transfer Fluid Flow
- Call center experience
- De-Escalation Techniques
- OMMS - Logistics
- Python
- System Schematics
- Blueprint Reading
- Quality Control
- HAZMAT Handling
- Mechanic: Main Engines
- Administration
- Microsoft Office Suite
- Negotiation
- Billing/Budget Tracking
- Scheduling/Timesheets
Personal Information
Title: Nuclear Expert
Timeline
Consumer Service Representative
TEKsystems
10.2023 - 09.2024
Leading Petty Officer (LPO)
US Navy
01.2020 - 01.2023
Logistics Specialist
US Navy
01.2020 - 01.2023
Work Center Supervisor
US Navy
01.2016 - 01.2020
Nuclear Machinist Mate
US Navy
01.2014 - 01.2016
Bachelor of Science - Computer And Information Sciences
WGU
Nuclear Mechanical Operator Certification - undefined
US Navy Nuclear Power Training Unit
High School Diploma - undefined
Mallard Creek High School
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