Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Membership Service Representative
YMCA
Long Island City, NY
06.2022 - Current
Provided superior customer service to members by responding to inquiries and resolving issues in a timely manner.
Maintained accurate records of member accounts, including payments and renewals.
Assessed the effectiveness of existing programs and made recommendations for improvements where necessary.
Teaching Assistant
New York University
New York, NY
09.2023 - Current
Assisted Professor in leading undergraduate developmental psychology courses, including preparing and delivering lectures, designing lesson plans, and facilitating class discussions.
Graded assignments and exams, providing constructive feedback to help students improve their understanding and performance.
Held regular office hours to provide one-on-one assistance and address students' questions and concerns.
Applied Behavior Analyst
Behavior Change Success Corp
Massapequa, NY
10.2021 - 12.2021
Maintained accurate records documenting all treatments provided according to agency policies and procedures.
Developed individualized behavior plans for clients with autism spectrum disorder and other developmental disabilities.
Receptionist/Administrative Assistant
Aya Healthcare
Long Island City, NY
04.2021 - 09.2021
Responsible for directing clients through the vaccination site and given all available information and ensuring that clients receive accommodations due to a disability, access, or functional need.
Maintained a neat reception area by organizing materials and tidying up furniture.
Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Research Assistant
Emory University
Atlanta, GA
06.2020 - 08.2020
Conducted primary and secondary research to identify relevant information for project development.
Gathered data from various sources, including online databases, libraries, and interviews with experts.
Organized and analyzed qualitative and quantitative data using statistical software packages such as SPSS or Python.
Education
M.D. - Psychology
New York University
New York, NY
05-2024
Bachelor of Arts - Psychology
Johnson C. Smith University
Charlotte, NC
05-2021
Skills
Experience in experimental research
Proficiency in Microsoft Office
Proficiency in SPSSStatistics
Proficiency in RStudio
Comptia A Certified
Proficiency in Python
Activities
President, Alpha Omicron chapter of Alpha Phi Alpha Fraternity Inc. (Apr. 2020-May 2021)
Peer mentor, McNair Scholars Program (Sept. 2019-Dec. 2019)
Student Scholar, McNair Scholars Program (Oct. 2018-May 2021)
Senator, JCSU Psychology Club (Oct. 2017-May 2021)
Member, Charlotte Collegiate Institute (Sept. 2017-May 2021)
Awards
Certificate of Participation at ABRCMS Conference (November 2019)
Certificate of Participation at McNair/SAEOPP Conference (June 2019)
Dean's List Citation at Johnson C. Smith University (April 2019)
McNair Scholar Honoree (February 2019)
President's List Citation at Johnson C. Smith University (April 2018)
Accomplishments
Certificate of Recognition from Mayor of New York.
Certificate of Recognition from Governor of New York.