Wiley Lloyd
Riverside
Summary
Motivated with deep passion for marketing and public relations. Well-versed in creating engaging content, monitoring posts and editing publications. Knowledgeable team player works diligently to meet and exceed assigned goals.
Overview
4
4
years of professional experience
Work History
Membership Service Representative
Planet Fitness
12.2024 - Current
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Maintained strict safety standards facility-wide and with every group.
Host/Tour Guide
Madonna Estate Winery
04.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, tours, and menu information.
- Enhanced customer satisfaction by promptly greeting and assisting guests upon arrival.
Social Media Intern
California Baptist University Athletics-Wrestling
01.2024 - 04.2024
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Monitored social media channels for relevant news and trends, incorporating them into the overall strategy as appropriate.
Sales Intern
Uline
05.2023 - 09.2023
- Managed customer expectations and helped navigate sales processes.
- Delivered persuasive sales presentations to showcase product benefits and drive revenue growth.
- Increased sales leads by conducting market research and identifying potential clients.
- Achieved the most sales accrued in our branch within our internship team in southern California.
Sales Representative
Jack Anthony's Seven Flag Car Wash
04.2022 - 09.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Marketing/Advertising Director
California Baptist University-Lancer Media Group
09.2021 - 04.2022
- Drove development of digital and print advertising strategies.
- Held on campus events/campaigns to engage with student body
- Conducted cold calls with local businesses for ad-space in the newspaper
- Collaborated with news, magazine, yearbook, and newspaper departments to enhance publicity for releases
Customer Service Cashier
Sportsman's Warehouse
05.2021 - 09.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
MBA - Business Analytics
California Baptist University
Riverside, CA08-2025
Bachelor of Science - Marketing
California Baptist University
Riverside, CA04-2024
Skills
- Data analysis
- Sales strategies
- Market research
- Social media posting
- Excel
- Powerpoint
Timeline
Membership Service Representative
Planet Fitness
12.2024 - Current
Host/Tour Guide
Madonna Estate Winery
04.2024 - 08.2024
Social Media Intern
California Baptist University Athletics-Wrestling
01.2024 - 04.2024
Sales Intern
Uline
05.2023 - 09.2023
Sales Representative
Jack Anthony's Seven Flag Car Wash
04.2022 - 09.2022
Marketing/Advertising Director
California Baptist University-Lancer Media Group
09.2021 - 04.2022
Customer Service Cashier
Sportsman's Warehouse
05.2021 - 09.2021
MBA - Business Analytics
California Baptist University
Bachelor of Science - Marketing
California Baptist University
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