Valeria Libreros
Boca Raton,FL
Summary
Knowledgeable and dedicated with extensive experience in customer service. Solid team player with outgoing, positive demeanor and excels in establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
2
2
years of professional experience
Work History
Membership Service Representative
Peter Blum Family YMCA
05.2023 - Current
- Greet and assist long time patrons as well as new members interested in membership.
- Verify membership status upon check-in and register for wide range of programs.
- Communicate in a friendly and courteous manner when answering phones, transferring calls, and taking messages.
- Efficiently and gently address any member concerns, escalating it to management when necessary.
- Leads tours of facility to show prospects amenities and other benefits of membership, resulting in an 80% conversion rate.
- Coordinate enrollment and onboarding of new members with associated feeds and paperwork.
Register and Barista
Panera Bread
08.2022 - 05.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote positive environment.
- Coordinated with team members, kitchen, and managers to ensure each guest was satisfied with their service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Science - Business Marketing
Florida Atlantic University
Boca Raton, FL05.2028
Skills
- Customer Service Expertise & Excellent Communication Skills
- Time Management & Detail Oriented
- Phone Etiquette
- Guest Engagement
- Appointment Scheduling
- Bilingual: Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Membership Service Representative
Peter Blum Family YMCA
05.2023 - Current
Register and Barista
Panera Bread
08.2022 - 05.2023
Bachelor of Science - Business Marketing
Florida Atlantic University
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