John Watkins

• Performed in-home consults to discuss and compare products.
• Assembled sales proposals
• Onboarded and trained new hires
• Put together new spreadsheets for sales tracking for colleagues
• Increased team efficiency by at least 10% by effectively utilizing Office 365 and Microsoft Teams

• Researched product's features and accurately communicated information with customers.
• Continually expanded knowledge of Apple product line.
• Constantly interact with public and let them know of benefits of choosing Apple for their needs.
• Intently listen to customers to provide solutions and meet their needs and wants.

Actively created and managed accounts all over the US. Also performed direct sales in person and over the phone to potential customers. The product consisted of TV, Internet, and phone (landline)

• Resolved order issues efficiently and enhanced customer satisfaction ratings.
• Personally keyed own orders and overseen that installation was done to customer satisfaction.
• Duties also included supervising number porting process if applicable to ensure transition was smooth.
• Exceed monthly sales quota up over 200% in various months

• Provided IT solutions and services for customers including customers and businesses.
• Daily infection removal, analysis, and software repairs.
• Provided assistance with internal IT duties and issues.
• Provided advice and suggestions for core network
• Developed quick, efficient, and effective malware removal methods
• Later worked in NOC (Network Operations Center) providing tier 2 and 3 support and assisting with network functions.

• Deployed home networks, networks for small businesses, and Internet connectivity
• Completed countless repairs relating to advanced hardware and software problems
• Provided solutions and alternatives for customers and public for their computer needs