LAURA L. HADDOCK
Fort Worth,Texas
Summary
Accomplished Assistant Property Manager with a proven track record at Casa Rana Management, proficient in Microsoft 365 and exceptional relationship-building skills. Elevated tenant satisfaction through strategic marketing and lease renewals, while efficiently managing over 200 accounts. Demonstrates a strong ability to streamline operations, ensuring accuracy in financial transactions and fostering positive tenant relations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Casa Rana Management
Fort Worth, Texas
09.2020 - Current
- Responsibilities include answering multiple phone lines
- General Accounting, Accounts Payable/Receivable, data entry, filing, reconciling resident ledgers
- Provide vendor networking and administrative support
- Collect, record and deposit rental payments, fees and security deposits
- Marketing, lease administration and renewals
- Strive to meet resident's needs, assist with any problems or complaints concerning rent payments or service requests
- Prepare reports for weekly meetings
- Assist with the planning of community activities and events
Receptionist/Administrative Assistant
SUDECOM, INC.
Houston, Texas
08.2014 - 01.2017
- Responsibilities include answering multiple phone lines, general Accounting, Accounts Payable / Receivable, filing and data entry, bank reconciliations
- Ordering all material for the jobsites, keeping inventory of our stock, vendor networking and administrative support
- Setting up weekly schedules for all of the outside technicians, completing all timesheets and correspondence between the team and the President
- Adding weekly meetings to the calendar for different properties and assigning management to attend meetings
Property Manager
RIVERVIEW PROPERTIES, WATERMILL APARTMENTS
Houston, Texas
08.2009 - 08.2010
- Responsibilities included personal inspection of property and grounds, general Accounting, Accounts Payable / Receivable, filing & data entry, bank reconciliations
- Facilitated training and development for all leasing agents, provided vendor sourcing, networking and administrative support
- Investigated and resolved billing for 200 plus accounts, organized and maintained residents records and files
- General office duties also included managing all typing and correspondence, negotiating rent and rent to own leasing contracts, analyzing legal terms of tenants lease agreements, and ordering supplies
Assistant Manager
EQUITY RESIDENTIAL, FARNHAM PARK APARTMENT HOMES
Houston, Texas
05.2004 - 04.2009
- Responsibilities included general Accounting, Accounts Payable / Receivable, filing & data entry
- Facilitated training and development for all leasing agents, provided vendor sourcing, networking and administrative support
- Investigated and resolved billing for 200 plus accounts, organized and maintained customer records and files
- Analyzed legal terms of tenants' lease agreements and managed supply orders.
- Gathered rent payments and deposits routinely.
- Balanced bank deposits efficiently.
- Communicated regularly with customers to gain insights into their needs.
Leasing/Assistant Manager
EQUITY RESIDENTIAL, PROMONTORY POINTE APARTMENTS
Phoenix, Arizona
04.2002 - 05.2004
- Earned promotion to Assistant Manager position in a short span after serving as Leasing Agent.
- Consistently showed composure while working efficiently in high-pressure settings.
- Provided courteous service across multiple communication channels.
- Scheduled viewings of rental properties with prospective tenants.
- Answered phone calls from prospective tenants and provided information about available rental units.
- Coordinated maintenance services for existing tenants as needed.
- Conducted market research to identify competitive rental rates in the area.
- Processed applications for prospective tenants and conducted background checks.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
Education
High School -
Eisenhower High School
Houston, Texas01.1989
Skills
- Microsoft Word
- Microsoft Excel
- Mac / PC
- Outlook Express
- Adobe
- MRI program
- AppFolio
- Accounts Payable / Receivable
- Data entry
- Knowledge of using copiers, fax machines, scanners, and adding machines
- Typing skills (70 wpm)
- Internet / social media
- Telephone and email etiquette
- Relationship building and rapport
- Issue escalation
- Administrative support
Certification
- Superior Customer Service, 04/2002
- Fair Housing, 08/2002
- Premises Liability, 11/2002
- Wiz Module 1, 06/2003
- Wiz Module 2: Accounting Functions
- Marketing Certification, 08/2003
- Action Selling Workshop, 02/2004
- Computer Skills, 02/2005
- Resident Commitments, 05/2005
- Ethics, 01/2006
- Action Renewing, 02/2006
- Office Ops Technology Training, 03/2006
- Maintenance Ops Technology Training, 04/2006
- Management MRI Training, 05/2006
- Leasing MRI Training, 07/2006
- Service MRI Training, 08/2006
- Resident MRI Training, 10/2006
Awardshonorsandachievements
- Certificate of Achievement Customer Service Award
- Action Selling Certificate (2007)
- Above and Beyond Award for Outstanding Customer Service (2006)
- Certificate of Achievement Customer Service Award (3rd Quarter 2006/1st & 3rd Quarter 2005)
Businesstechnologyskills
- Microsoft Word
- Microsoft Excel
- Mac / PC
- Outlook Express
- Adobe
- MRI program
- Aloha and POS software
- AppFolio
- Accounts Payable / Receivable
- Data Entry
- Knowledge of using copiers, fax machines, scanner, adding machine
- Typing Skills (70 wpm)
- Internet / Social Media
Timeline
Assistant Property Manager
Casa Rana Management
09.2020 - Current
Receptionist/Administrative Assistant
SUDECOM, INC.
08.2014 - 01.2017
Property Manager
RIVERVIEW PROPERTIES, WATERMILL APARTMENTS
08.2009 - 08.2010
Assistant Manager
EQUITY RESIDENTIAL, FARNHAM PARK APARTMENT HOMES
05.2004 - 04.2009
Leasing/Assistant Manager
EQUITY RESIDENTIAL, PROMONTORY POINTE APARTMENTS
04.2002 - 05.2004
High School -
Eisenhower High School