- Fashion
- Dance
- Creative Writing
- Crafting and DIY Projects
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gardening
- Road Trips
- Avid Reader
- Watching Movies and TV Shows
- Personal Development and Self-Improvement
LAURA L. HADDOCK
Fort Worth
Summary
Dynamic office professional with extensive experience in administrative and personal assistance, complemented by a strong background in management. Expertise in enhancing operational efficiency through exceptional scheduling, document management, and customer service skills. Recognized for reliability, effective communication, and adept problem-solving abilities, consistently thriving in fast-paced environments. Committed to fostering team collaboration and ensuring seamless office operations while managing multiple tasks with keen attention to detail and a self-motivated work ethic.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Casa Rana Management
Fort Worth, Texas
09.2020 - Current
- Responsibilities include answering multiple phone lines. General Accounting, Accounts Payable/Receivable, data entry, filing, reconciling resident ledgers. Provide vendor networking and administrative support. Collect, record and deposit rental payments, fees and security deposits. Marketing, lease administration and renewals. Strive to meet residents needs, assist with any problems or complaints concerning rent payments or service requests. Prepare reports for weekly meetings. Assist with the planning of community activities and events.
Receptionist/Administrative
Burnett Specialists
Houston, Texas
12.2017 - 04.2018
- Various temp assignments.
Receptionist/Administrative Assistant
Sudecom, Inc.
Houston, Texas
08.2014 - 01.2017
- Responsibilities include answering multiple phone lines, general Accounting, Accounts Payable / Receivable, filing and data entry, bank reconciliations. Ordering all material for the jobsites, keeping inventory of our stock, vendor networking and administrative support. Setting up weekly schedules for all of the outside technicians, completing all timesheets and correspondence between the team and the President. Adding weekly meetings to the calendar for different properties and assigning management to attend meetings.
Hostess/Administrative Assistant
Privilege/Scores
Houston, Texas
01.2012 - 08.2014
- Responsibilities include customer relations, managing applicants and new hire paperwork. Answer and handle all incoming calls, clients and employees in a fast paced environment. Daily use of Aloha and POS software.
Property Manager
Riverview Properties, Watermill Apartments
Houston, Texas
08.2009 - 08.2010
- Responsibilities included personal inspection of property and grounds, general Accounting, Accounts Payable / Receivable, filing & data entry, bank reconciliations, facilitated training and development for all leasing agents, provided vendor sourcing, networking and administrative support. Investigated and resolved billing for 200 plus accounts, organized and maintained residents records and files. General office duties also included managing all typing and correspondence, negotiating rent and rent to own leasing contracts, analyzing legal terms of tenants lease agreements, and ordering supplies.
Assistant Manager
Equity Residential, Farnham Park Apartment Homes
Houston, Texas
05.2004 - 05.2007
- Responsibilities included general Accounting, Accounts Payable / Receivable, filing & data entry, bank reconciliations, facilitated training and development for all leasing agents, provided vendor sourcing, networking and administrative support. Investigated and resolved billing for 500 plus accounts, organized and maintained customer records and files. General office duties also included managing all typing and correspondence, negotiating rent and rent to own leasing contracts, analyzing legal terms of tenants lease agreements, and ordering supplies.
Leasing/Assistant Manager
Equity Residential, Promontory Pointe Apartments
Phoenix, Arizona
04.2002 - 05.2004
- Promoted rapidly from Leasing Agent to Assistant Manager. Continually demonstrated the ability to maintain composure and work efficiently in a fast-paced environment. Answered multiple phone lines, while always maintaining professionalism and composure.
Education
High School -
Eisenhower High School
Houston, Texas01.1989
Skills
- Microsoft Word
- Microsoft Excel
- Mac / PC
- Outlook Express
- Adobe
- Strong communication skills
- Telephone and email etiquette
- AppFolio
- Accounts Payable / Receivable
- Data Entry
- Knowledge of using copiers, fax machines, scanner, adding machine
- Typing Skills (70 wpm)
- Internet / Social Media
- Administrative support
Accomplishments
- Author of “Suffering In Silence ,” published in Forever Spoken in 2007.
- Above and Beyond award for Exemplary Customer Service
Certification
- Superior Customer Service (2002-04)
- Fair Housing (2002-08)
- Premises Liability (2002-11)
- Wiz Module 1 (2003-06)
- Wiz Module 2: Accounting Functions
- Marketing Certification (2003-08)
- Action Selling Workshop (2004-02)
- Computer Skills (2005-02)
- Resident Commitments (2005-05)
- Ethics (2006-01)
- Action Renewing (2006-02)
- Office Ops Technology Training (2006-03)
- Maintenance Ops Technology Training (2006-04)
- Management MRI Training (2006-05)
- Leasing MRI Training (2006-07)
- Service MRI Training (2006-08)
- Resident MRI Training (2006-10)
Interests
Timeline
Assistant Property Manager
Casa Rana Management
09.2020 - Current
Receptionist/Administrative
Burnett Specialists
12.2017 - 04.2018
Receptionist/Administrative Assistant
Sudecom, Inc.
08.2014 - 01.2017
Hostess/Administrative Assistant
Privilege/Scores
01.2012 - 08.2014
Property Manager
Riverview Properties, Watermill Apartments
08.2009 - 08.2010
Assistant Manager
Equity Residential, Farnham Park Apartment Homes
05.2004 - 05.2007
Leasing/Assistant Manager
Equity Residential, Promontory Pointe Apartments
04.2002 - 05.2004
High School -
Eisenhower High School
AWARDS, HONORS AND ACHIEVEMENTS
Certificate of Achievement Customer Service Award, Action Selling Certificate (2007), Above and Beyond Award for Outstanding Customer Service (2006), Certificate of Achievement Customer Service Award (3rd Quarter 2006/1st & 3rd Quarter 2005)
SUMMARY OF QUALIFICATIONS
- Developed interpersonal and communication skills, dealt with a diverse group of professionals, including clients, vendors and management.
- Self-motivated, able to effectively prioritize and implement decisions to achieve immediate and long-term goals and meet deadlines.
- Excellent customer service skills.
- Proficient at handling a multitude of responsibilities simultaneously.
- Skilled in combining leadership success in training & development, budgeting and cost controls.
- Contract negotiations and Closing Skills.
- Client / Tenant Retention Relationships.
- Excellent organizational, communication and analytical skills.
- Adept at anticipating and resolving potential problem areas.