Fayaz Ghouse
Doha
Summary
With over 10+ years of experience in the IT industry, I have gained extensive knowledge and expertise. I have worked and trained in various technical sectors, developing a comprehensive understanding of the industry. My focus has been on providing effective communication solutions for corporate infrastructure and collaborating closely with technical teams to identify and deliver tailored solutions for our valued customers.
Overview
14
14
years of professional experience
Work History
TS LEAD Engineer IT
HAMAD International Airport
09.2023 - Current
- Company Overview: Airport Operations Management
- Work with project manager, business stakeholders, and third-party application vendors in supporting large and complex Tier '1' application
- Assist Technical Lead on CR/Enhancement
- Development and delivery
- Responsible for monitoring production applications, identifying system issues, coordinating /developing corrective and preventive solutions in a timely, effective manner
- Participate and facilitate in change release management processes
- Work with external solution providers, documenting solution requirements and validating if the vendor solution meets business expectations
- Airport Operations Management
TS Engineer IT
HAMAD International Airport
04.2015 - 09.2023
- Company Overview: Airport Operations Management
- Troubleshoots to resolve IT Client related problems on hardware, operating systems, Aviation Applications in QR/QAS Cargo & HIA Management Operations which operates 24X7
- Deploying Software Packages & Execute latest patch updates via SCCM
- Active Directory Administration for the Airport Field Domain Locations
- Supports all issues related to MS outlook 2010/2013/2016 & 2019, MS Lync & Skype for Business 2019
- Incident Management & resolving issues via HP Service Manager (HPSM)/NETKA Web based Application
- Familiar with Cargo Application CROAMIS and Cargo Storage Systems
- Assisting the section in day-to-day operation to control and coordinate the services at Cargo Terminal based on the IT system and automation standards
- Ensure Cargo IT Systems availability for seamless operations within HIA Cargo Terminal
- Airport Operations Management
IT Executive/Computer Technical Support Assistant
Ceynocta PLC
07.2013 - 04.2015
- Assist with network and security management
- Installation of Systems
- Provide first-user-level technical support for end users, computers, and printers, and monitor them.
- Built IT infrastructure to support key business strategies and evolving processes.
- Established positive relationships with industry leaders to gain insight into innovations and trends.
- Managed life cycle replacement of hardware and software.
IT Technician/ Computer Technical Support Assistant
Business Solutions Systems PLC
06.2012 - 06.2013
- Solving IT-related issues
- Attend to scheduled services of PCs and Printers etc
- Provide solutions over the phone
- Implemented hardware upgrades, optimizing performance for key operational systems.
- Maintained office PCs, networks, and mobile devices.
Computer Hardware Technician
Future Lanka International PLC
05.2011 - 05.2012
- Developed strong relationships with vendors, facilitating efficient procurement of necessary parts for repairs or upgrades.
- Collaborated with IT team members to seamlessly integrate software applications and hardware components.
- Provided exceptional customer service through clear communication of technical issues, repair timelines, and expected outcomes.
- Contributed to a positive work environment by actively participating in team meetings, training, and sharing relevant industry news within the IT department.
Education
High School Attended -
ZAHIRA COLLEGE
MCSA 2012 70-410 -
Tech One Global (Pvt) Ltd
01.2014
CCNSP UTM Firewall Certification -
Cyberoam Technologies (Pvt) Ltd
01.2014
CCNA Routing and Switching -
Winsys Networks
01.2014
Special Diploma in Network Administration -
Winsys Networks
01.2011
Computer Hardware and Advanced Networking Training -
Winsys Networks
01.2011
Diploma in Computer Studies -
BCCA Computer Academy
06.2010
GCE Ordinary Level -
01.2008
Language Proficiency Course -
Colombo Academy of Language Skills & Dramatic Art
01.2002
Efficient Spoken English -
Institute of Western Music & Speech
01.2000
Language Proficiency Course -
Institute of Western Music & Speech
01.1999
Skills
- Excellent interpersonal relationship skill
- Effective communication skills
- Ability to work with high team spirit
- Aptitude to learn very quickly
- Flexible Attitude to Work
- Technical support
- Hardware and software installation
- Test automation
- Technical analysis
- Inventory coordination
- Incident response
Personal Information
- Date of Birth: 07/22/92
- Gender: Male
- Nationality: Sri Lankan
- Marital Status: Married
Timeline
TS LEAD Engineer IT
HAMAD International Airport
09.2023 - Current
TS Engineer IT
HAMAD International Airport
04.2015 - 09.2023
IT Executive/Computer Technical Support Assistant
Ceynocta PLC
07.2013 - 04.2015
IT Technician/ Computer Technical Support Assistant
Business Solutions Systems PLC
06.2012 - 06.2013
Computer Hardware Technician
Future Lanka International PLC
05.2011 - 05.2012
MCSA 2012 70-410 -
Tech One Global (Pvt) Ltd
CCNSP UTM Firewall Certification -
Cyberoam Technologies (Pvt) Ltd
CCNA Routing and Switching -
Winsys Networks
Special Diploma in Network Administration -
Winsys Networks
Computer Hardware and Advanced Networking Training -
Winsys Networks
Diploma in Computer Studies -
BCCA Computer Academy
GCE Ordinary Level -
Language Proficiency Course -
Colombo Academy of Language Skills & Dramatic Art
Efficient Spoken English -
Institute of Western Music & Speech
Language Proficiency Course -
Institute of Western Music & Speech
High School Attended -
ZAHIRA COLLEGE
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