Faye Crowl
Mason,MI
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Jackson National
Lansing, MI
02.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Packaging Supervisor
Skymint
Dimondale, MI
07.2020 - Current
- Provided ongoing training to address staff needs.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Directed and supervised team of 20 employees in daily operations.
- Reviewed completed work to verify consistency, quality and conformance.
- Prioritized and organized tasks to efficiently accomplish service goals.
Medical Assistant
McLaren Greater Lansing
Lansing , MI
08.2018 - 04.2020
- Documented notes during patient visits.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Patient Care Technician
Sparrow Hospital
Lansing, MI
03.2007 - 08.2019
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided direct patient care and assistance to healthcare team members.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Education
Some College (No Degree) - Allied Health
Lansing Community College
Lansing, MISkills
- Complex Problem-Solving
- Goal-Oriented
- Process Improvement
- Staff Management
Certification
- OSHA 30 Certified
Timeline
Customer Service Advocate
Jackson National
02.2024 - Current
Packaging Supervisor
Skymint
07.2020 - Current
Medical Assistant
McLaren Greater Lansing
08.2018 - 04.2020
Patient Care Technician
Sparrow Hospital
03.2007 - 08.2019
Some College (No Degree) - Allied Health
Lansing Community College