Faye Jansen
Chicago,Illinois
Summary
Results-driven hairstylist with a strong focus on client satisfaction and retention. Known for proactively addressing individual customer needs, delivering high-quality service, and resolving concerns with excellent problem-solving abilities. Demonstrates exceptional multitasking skills, attention to detail, and time management, consistently meeting performance targets and enhancing operational efficiency.
Overview
3
3
years of professional experience
Work History
Medical Office Administrator
The Nest Chicago
12.2020 - 11.2023
- Ensured patient confidentiality in compliance with HIPAA protocols using encryption software.
- Communicated with patients regarding outstanding payments, resolving inquiries and streamlining financial operations.
- Organized patient files and improved office processes to boost efficiency.
- Managed office inventory, ensuring timely reordering of supplies.
- Maintained clean, sterile exam rooms for patient care.
Salon Assistant
Goran Coban
05.2023 - 10.2023
- Restocked salon supplies, ensuring items were readily available for stylists and clients.
- Managed appointment scheduling, adjusting bookings to accommodate customer demand.
- Assisted stylists with preparing clients, shampooing, and blow-drying.
Shift Lead
Starbucks
04.2022 - 02.2023
- Trained and coached employees, managed daily tasks, and improved workflow efficiency.
- Developed production schedules and optimized task flow to enhance operational performance.
- Handled opening and closing procedures, ensuring smooth business operations.
- Enforced company policies and maintained compliance standards among team members.
Shift Lead
Outdoor Cafe
01.2021 - 04.2022
- Coordinated inventory management, overseeing receiving, auditing, and restocking processes.
- Documented transactions, employee hours, and inventory movement for accurate record-keeping.
- Managed cash flow, including shift change counts and preparing bank deposits.
Education
Cosmetology - Cosmetology
Douglas J Aveda
Chicago, IL09.2024
High School Diploma -
Park City Independent
Park City, UT09.2023
Skills
- Shift Management
- Customer service
- Social media management
- Medical Office Experience
- EMR Systems
- Salon Experience
- Staff Training and Development
- Relationship building and management
- Customer Education
- Outstanding client retention
- Detail-orientated
Timeline
Salon Assistant
Goran Coban
05.2023 - 10.2023
Shift Lead
Starbucks
04.2022 - 02.2023
Shift Lead
Outdoor Cafe
01.2021 - 04.2022
Medical Office Administrator
The Nest Chicago
12.2020 - 11.2023
Cosmetology - Cosmetology
Douglas J Aveda
High School Diploma -
Park City Independent
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