FAYE L. YORK
Little Rock,AR
Summary
I am an IA Housing Crew Lead with 32 years of previous customer service experience and 20 years experience at FEMA, showcasing exceptional customer service and teamwork skills. Excellent in multitasking across diverse deployments, significantly enhancing team efficiency and survivor satisfaction. Proficient in problem-solving and clear communication, adept at detailed organizational tasks with a proven track record of achievement in high-pressure environments.
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in any role. My employment with FEMA began 12/26/2004 to 10/24/2024
Overview
6
6
years of professional experience
Work History
IA Housing Crew Lead
FEMA
01.2023 - 02.2023
- In DRC to assist Survivors who had damages
- Make sure all resources were available
- Our 4 member team had about 4 Survivors over 2 weeks before closing
- Send Survivor to Hazard Mitigation when Fema finished
- The DRC was located on a college campus
- Review all survivor files when they come to the center
- Make notes in Nemis
- Average 40 hour week
IA Housing Crew Lead
FEMA
01.2023 - 02.2023
- In DRC at Akron, AL with my 5 member team. Maybe 3 Survivors showed up
- Learned to be patient
- The job requires team to verify Survivors identity
- Review Survivor Nemis file
- Make notes in Nemis each time a Survivor is seen
- Read Survivor Nemis history
- In Montomery, Al from 1/23/2023 to 1/26/23
- To Akron, Al 1/27/23 to 2/11/23
- To Alexander City, AL 2/12/23 to 2/17/23
- These dates may not be correct.
- Worked 40 hours a week
IA Housing Crew Lead
FEMA
07.2023 - 10.2023
- Greeted Survivors with a smile and kind word.
- 4 member team, all Survivors seen pryor
- Review Survivors' file to see what they received and what they need
- Complete information updates
- Note Nemis
- Demonstrated interpersonal skills with the 4 member team.
- Average 40 hour week
- Dates of this deployment are July 31, 2023 thru Oct 13,2023
IA Housing Crew Lead
FEMA
11.2022 - 12.2022
- This deployment was about the sale of mobile homes
- We were all being trained
- We rode with the most experience to get a feel of what was needed
- We learned it is a lengthy process and very detailed
- We average 40 hour weeks
- This deployment was from 11/21/22 to 12/23/22
IA Housing Crew Lead
FEMA
05.2022 - 09.2022
- This deployment was at a Recertification Center having about 10 teams
- My team had nine members called Recert Advisors
- The Recert Advisors call Survivors in mobile homes, to make appointments
- Visited Survivors to see how they are coming on their housing plans
- Pictures are taken of the progress completed on home repair
- The file was updated and given to Crew Lead who updated file in Nemis and sent the file on for the next month's review, then to main file
- We average 40 hours a week
- This deployment was from 5/17/22 to 9/2/22
IA Housing Crew Lead
FEMA
09.2021 - 10.2021
- Team already set up in New Jersey
- Sent to Yonkers New York
- DRC set up in Library
- Determine Survivors' needs
- Note Nemis
- Complete information updates if needed
- Fax updates to JFO
- Worked 40 hours weekly
- This deployment was from9/5/21 to 10/8/21
IA Housing Crew Lead
FEMA
05.2021 - 06.2021
- Received call asking me if I would consider coming to Nashville for 2weeks, agreed to do so
- 2 member team
- SBA Center in Lebanon, TN
- No Survivors visited in a week in Lebanon
- Moved to Nashville DRC
- Duties were to review Survivors' file
- Make notes in Nemis
- Average 40 hours a week
- Duration 5/20/ to 6/5/2021
IA Housing Crew Lead
FEMA
03.2021 - 04.2021
- Federal Vaccination Center
- Assist in getting people in to be vaccinated
- Check ID
- Drive to other lone sights to assist
- Average 40 hours a week
- Return to reporting sight
- Duration 3/8/21 to 4/7/2021
IA Housing Crew Lead
FEMA
08.2017 - 03.2018
- As Crew Lead my duties were to make sure Reservist had all the resources they needed
- Make sure the Reservist knows to read the entire history before trying to answer questions
- Answer any questions Reservist had
- Make sure Reservist know how to use and find PPM
- Help any Survivor the Applicant Assistant could not help
- Note Nemis
- 11/17 to 3/18 to San Jacinto as Crew Lead
- Duties are the same
- Average 40 hour a week
- As of 11/18/17 DRC Manager and Crew Lead
- My team consisted of 12 Local Hires and 2 Reservist with less than 6 months of service
- increased multitasking abilities
- Worked well with the team even though it was outside of the span of control
- Make sure all the other Agencies in the center had everything they needed
- Make sure center was locked up and all personal information was locked also
- Duration 8/31/17 to 3/2/18
Education
Bachelor of Arts - Organizational Management
Philander Smith College
Little Rock, AR05-2003
High School Diploma -
Little Rock Central High School
Little Rock, AR05-1969
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Computer skills
Timeline
IA Housing Crew Lead
FEMA
07.2023 - 10.2023
IA Housing Crew Lead
FEMA
01.2023 - 02.2023
IA Housing Crew Lead
FEMA
01.2023 - 02.2023
IA Housing Crew Lead
FEMA
11.2022 - 12.2022
IA Housing Crew Lead
FEMA
05.2022 - 09.2022
IA Housing Crew Lead
FEMA
09.2021 - 10.2021
IA Housing Crew Lead
FEMA
05.2021 - 06.2021
IA Housing Crew Lead
FEMA
03.2021 - 04.2021
IA Housing Crew Lead
FEMA
08.2017 - 03.2018
Bachelor of Arts - Organizational Management
Philander Smith College
High School Diploma -
Little Rock Central High School
Similar Profiles
Amari Childs GallowayAmari Childs Galloway
Disaster Assistance Specialist at FEMADisaster Assistance Specialist at FEMA
Shannon SantanaShannon Santana
Debris Monitor at FEMADebris Monitor at FEMA
Ayanna BundyAyanna Bundy
Customer Service Representative at FEMACustomer Service Representative at FEMA
Myleah MackeyMyleah Mackey
Specialized Helpline Agent - Tier 2 at FEMASpecialized Helpline Agent - Tier 2 at FEMA
Robyn EskolaRobyn Eskola
Patient Financial Services Manager at Baptist HealthPatient Financial Services Manager at Baptist Health