Faye Saladino
Coram,NY
Summary
Dynamic sales leader with a proven track record at Sunrise Senior Living, adept in CRM proficiency and effective communication. Spearheaded sales team training, optimizing sales processes, and achieving significant client acquisition. Excelled in collaborative projects, demonstrating exceptional leadership and technical aptitude, ensuring a high client retention rate.
Overview
8
8
years of professional experience
Work History
Associate Director of Sales
Sunrise Senior Living
Plainview, NY
02.2024 - Current
- Assists the Sales and Marketing team in maintaining a thorough working proficiency in the customer relationship management (CRM) lead tracking system.
- Supports the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system.
- Supports the Executive Director (ED), DSM, and DOS in building a trusting and positive relationship with prospects by understanding the Sunrise product and how Sunrise can meet the customers’ needs.
- Assists the ED, DSM, and DOS by ensuring model suite(s)/apartment(s) are well maintained and presentable.
- Supports the ED, DSM, and DOS in setting, tracking, and accomplishing sales goals in a timely manner.
- Demonstrates effective telephone skills producing qualified leads and appointments.
- Where applicable, prepares the resident’s Administrative File according to Sunrise and state specific regulatory requirements.
- Manages the move-in process as outlined in the Resident Move-In Checklist.
- Meets with the resident and/or family on the day the Move-In Fee is placed and reviews the Move-In Packet ensuring all information is explained.
- Coordinates and facilitates the Resident Assessment with the Resident Care Director (RCD) and Assisted Living Coordinator (ALC)/Reminiscence Coordinator (RC).
- Ensures all Sunrise and required state forms are completed by the resident and/or family on or before move-in date.
- Schedules the Resident Agreement Signing on Move-In day, collects any remaining paperwork, and reviews the welcome packet with the resident and family member(s).
- Orientates the resident and family to the community, presents the room to the resident and family, and explains the telephone and emergency procedures systems and other services (hair care/salon, transportation, activities, etc.).
- Arranges lunch or dinner for the resident and family members on Move-In day.
- Ensures the suite/apartment is ready for Move-In using the Suite Readiness Checklist.
- Communicates any necessary suite/apartment readiness needs with the Maintenance Coordinator.
- Maintains an open and ongoing dialogue with the resident and/or family from the time the Move-In Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs.
- Initiates communication with resident’s physician and/or family to ensure completion and delivery of the Physician’s Statement and any state specific forms.
- Assists the resident and family members in making the emotional connection to the new community through awareness, integration, and socialization techniques and engaging activities.
- Always maintains and protects the confidentiality of resident information.
- As applicable for new communities, facilitates the Sunrise Founders Club ensuring all Founders Club benefits are received by the resident and/or family.
- Partners with community team to ensure community is in compliance with OSHA requirements, promoting Risk Management programs and policies and adhering to safety rules and regulations.
- Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout.
- Actively participates as a member of a team and commits to working toward team goals.
- Demonstrates our Team Member Credo in daily interactions with others.
- Commits to serving our residents and guests through our Principles of Service.
- Contributes to the overall engagement programs and processes (customer and team member engagement).
- Attends regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.
- Maintains compliance in assigned required training and all training required by state or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
- Supports sales team in executing successful sales and marketing events.
- All other duties as assigned.
Administrator/Office Manager
5 Star Masonry & Construction
Coram, NY
04.2017 - 01.2025
- Prepare detailed estimates and invoices, ensuring accuracy and timely delivery
- Coordinated and schedule various job assignments, demonstrating exceptional organizational skills
- Effectively communicate with clients and contractors ensuring their needs are met and exceeded
- Spearhead the design and development of a professional website, captivating business cards, eye catching business flyers
- Assumed responsibility for driving and marketing efforts of the company resulting in increased visibility and customer engagement
- Skillfully managed bookkeeping and billing process, ensuring accurate record keeping and financial management
Real Estate Sales Person
Realty Forward
Jericho
01.2020 - 01.2024
- Successfully hosted open houses and rental listings, effectively showcasing properties and generating interest
- Proactively sought out and scheduled appointments to view properties with potential buyers, demonstrating a proactive approach to meeting clients needs
- Cultivated and nurtured strong client relationships through consistent communication and exceptional customer service, resulting in an impressive client retention rate
- Conducted comprehensive market research and analysis to accurately determine property prices, ensuring optimal outcomes for clients
- Collaborated seamlessly with a team of mortgage lenders, attorneys, and inspectors to facilitate smooth and efficient transactions, leading to an exceptional on time closing rate
- Assisted clients with their application process, providing valuable guidance and support
Education
Bachelor of Arts Degree - Classical Music, Vocal Performance
City University of New York, Brooklyn College
Brooklyn, NY05.2010
Associates Degree - Liberal Arts, Mass Communications
City University of New York, Medgar Evers College
05.2007
Skills
- Effective Communication
- Time management
- Computer literacy
- Restaurant experience
- Customer service
- Food service
- Guest services
- Proficient in Microsoft Word
- Documentation review
- Excel Proficiency
- Leadership
- Sales team training
- CRM proficiency
- Goal orientation
- Deal closing
- Sales presentations
- Pipeline management
- Sales funnel management
- Target setting
- Sales process optimization
- Influencing skills
- Collaborative mindset
- Technical aptitude
- Industry networking
- Sales strategy execution
- Client acquisition
- Sales training and leadership
- Sales training
- Sales pipeline management
- Sales strategy development
- Cold calling
- Pipeline development
- Sales reporting
- Sales team motivation
Timeline
Associate Director of Sales
Sunrise Senior Living
02.2024 - Current
Real Estate Sales Person
Realty Forward
01.2020 - 01.2024
Administrator/Office Manager
5 Star Masonry & Construction
04.2017 - 01.2025
Bachelor of Arts Degree - Classical Music, Vocal Performance
City University of New York, Brooklyn College
Associates Degree - Liberal Arts, Mass Communications
City University of New York, Medgar Evers College